Betterment
Fintech · Robo-advisor
- HQ
- New York City, US
- Founded
- 2008
- Website
- betterment.com
Currently tracking 5 active AI roles, down 42% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $110k–$270k (avg $186k).
Betterment currently has 5 active AI-related job listings. The majority of these roles, 60%, are focused on agents. The company is hiring for roles primarily in Engineering and Product functions, with all positions located in the United States. Recent job postings highlight a focus on technologies such as LLM observability, evals, and guardrails.
Betterment currently has 5 active AI-related roles in our index. The most common open titles are: CX Automation Performance Analyst, Sr. CX Programs & Automation Manager , Sr. Engineering Manager, Sr. Software Engineer, Sr. Staff Engineer. Most positions are in Engineering and Product.
Betterment's active AI hiring is concentrated in: agents (60%), application (40%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Betterment is hiring AI talent in: United States (5 roles).
Job postings at Betterment most frequently reference: llm observability, evals, guardrails, model serving, agent orchestration.
In the past 30 days, Betterment has posted 0 new AI-related roles. That is a -100% change versus the prior 30 days (5 → 0).
Fintech · Robo-advisor
| Title | Stage | AI score |
|---|---|---|
| Sr. CX Programs & Automation Manager Betterment is seeking a Sr. CX Programs & Automation Manager to own the full lifecycle of AI initiatives within their customer support and operations. This role focuses on shipping AI solutions to improve customer experience and agent efficiency, with key metrics including automation rate, AHT reduction, agent productivity, and customer satisfaction. The manager will build and maintain an AI roadmap, translate pain points into use cases, lead delivery in partnership with various teams, drive adoption of AI tools, and ensure responsible AI deployment. Requires 7-10+ years of experience in CX operations or product management with hands-on experience launching AI/automation in support environments. | Agent | 7 |
| CX Automation Performance Analyst This role focuses on the post-launch performance and optimization of AI programs within a customer experience context at a fintech company. The analyst will manage AI tooling, ensure performance, identify degradation, handle incident response, maintain documentation, and build feedback loops to inform future development. Experience in regulated industries is required. | ShipPost-train | 7 |