Cresta
Vertical AI · Contact center AI
Vertical AI · Contact center AI
Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Currently tracking 36 active AI roles, with 12 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Cresta currently has 48 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Deployment Manager, EMEA, AI Quality Assurance Intern. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (65%), serving infrastructure (10%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (18 roles), Canada (13 roles), United Kingdom (6 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, evals.
In the past 30 days, Cresta has posted 1 new AI-related role.
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Engineer - Voice Experience Senior Machine Learning Engineer focused on building and improving AI-powered voice systems for contact centers. This role involves working on ASR, speech understanding, agentic workflows, and real-time production systems, with a strong emphasis on model quality, evaluation, and production deployment. | Post-trainAgent | 9 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer at Cresta, focusing on building and scaling agentic AI systems, evaluating LLM agent performance, and architecting RAG pipelines for enterprise data. The role involves leading technical vision, designing multi-agent orchestration, and ensuring robustness, reliability, and cost-efficiency of LLM systems. | AgentEval Gate |
| 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and LLM-powered applications for the contact center. Responsibilities include designing agent workflows, RAG pipelines, multi-agent orchestration, and developing evaluation strategies for complex, non-deterministic systems. Requires strong expertise in LLMs, modern prompting techniques, and production deployment of ML systems. | AgentEval Gate | 9 |
| Applied Data Scientist Applied Data Scientist role focused on developing and shipping new AI-powered features for enterprise contact centers, working directly with customers to understand needs, iterate on solutions, and generalize learnings into productized capabilities. The role involves building LLM-based systems, curating evaluation guidelines and datasets, and staying current with AI/ML research. | AgentEval Gate | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent adoption. Requires strong engineering skills, Python/Golang proficiency, and familiarity with LLMs, prompt engineering, RAG, and cloud/DevOps practices. | Agent | 8 |
| Conversation Design Intern (Customer Success) The Conversation Design Intern will assist in designing, building, deploying, and tuning AI conversation models for real-time coaching and virtual agents in contact centers. This role involves collaboration with internal teams and customers, defining labeling guidelines for training AI models, and leading model maintenance efforts. | Post-trainData | 7 |
| Demo Engineer Manager The Demo Engineering Manager will lead a team responsible for developing and maintaining AI-powered demo infrastructure and environments for Cresta's contact center platform. This role involves overseeing the architecture, scalability, and reliability of demo environments, driving the development of reusable demo frameworks, and championing the use of modern AI tooling like LLM workflows and agents to enhance demo realism. The manager will also guide the integration of new features into demo assets and collaborate with Product and Engineering to influence roadmap based on pre-sales learnings. | Agent | 7 |
| Senior Product Designer, AI Builders Product Designer role focused on creating tools (AI Builders) that allow customers to design, configure, test, and deploy AI agents and workflows. The role involves translating complex AI capabilities into intuitive user experiences for both technical and non-technical users, focusing on end-to-end flows and balancing agentic and deterministic workflows. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent) This role focuses on designing, developing, and maintaining scalable backend architectures for AI Agent solutions and proprietary models. The engineer will collaborate with ML engineers to integrate AI Agents, enhance system scalability and reliability, optimize server performance, and implement security measures. Experience with virtual/AI agent systems, cloud environments, Kubernetes, and databases is required. | Agent | 7 |
| Associate Forward Deployed Product Manager Associate Forward-Deployed Product Manager role focused on creating, deploying, and optimizing AI Agents for enterprise customers. This customer-facing role involves prompt engineering, data analysis, and leading deployments, blending product management with technical execution. | Agent | 7 |
| Strategic Solutions Engineer, East Solutions Engineer role focused on partnering with sales to guide prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions for contact centers. This involves understanding customer business goals and technical environments, architecting solutions using LLMs, SLMs, and real-time AI assistance, and delivering tailored product demonstrations and proof-of-value engagements. The role serves as a technical liaison between Sales, Product, and Engineering, staying current on emerging AI technologies like RAG and speech recognition. | Agent | 7 |
| Strategic Solutions Engineer, West Strategic Solutions Engineer at Cresta, a company focused on AI for contact centers. The role involves partnering with sales to understand customer needs, architect AI-powered solutions using LLMs, SLMs, and real-time AI, and lead technical discovery and proof-of-value engagements. Requires deep knowledge of contact center solutions and AI/ML technologies, with a focus on conversational AI and agent augmentation. | Agent | 7 |
| Associate Conversational AI Designer This role focuses on designing, building, deploying, and tuning AI conversation models for contact center agents and virtual agents. It involves defining labeling guidelines for training models and leading model maintenance efforts, with a specific mention of using Google's Dialogflow CX. | Post-train | 7 |