Intercom currently has 47 active AI-related job listings. The majority of these roles are in the application stage, representing 57% of the total. Engineering is the dominant function for these hires. The company is primarily hiring in the United Kingdom and Ireland. Frequent tech tags include agent_orchestration, model_serving, and inference_infra. Over the last 30 days, Intercom has posted 3 new AI roles, an 84% decrease compared to the preceding 30-day period.
Currently tracking 27 active AI roles, with 41 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
Intercom currently has 43 active AI-related roles in our index. The most common open titles are: AI Infrastructure Engineer (3), Engineering Manager, AI Models Infrastructure (3), Staff Product Engineer, AI (3), Forward Deployed Software Engineer (2), Principal Engineer (2). Most positions are in Engineering and Product.
Intercom's active AI hiring is concentrated in: application (53%), agents (26%), serving infrastructure (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Intercom is hiring AI talent in: United Kingdom (33 roles), Ireland (29 roles), Germany (9 roles), United States (2 roles).
Job postings at Intercom most frequently reference: agent orchestration, model serving, inference infra, tool use, evals.
In the past 30 days, Intercom has posted 5 new AI-related roles. That is a -62% change versus the prior 30 days (13 → 5).
| Title | Stage | AI score |
|---|---|---|
| Principal Demo Engineer The Principal Demo Engineer will own and build the platform and tooling for Intercom's AI Customer Agent (Fin) demos. This involves creating reliable, fast, and safe demo environments, seeded data, integrations, and reusable components for Solutions Engineers. The role also involves embedding with product teams to support new releases, create training materials, and collaborate across Product, GTM, and Engineering. | Agent | 7 |
| Senior AI Deployment Architect This role focuses on deploying and optimizing AI agents (specifically 'Fin') for customer service, developing deployment playbooks, and ensuring customers achieve high automation rates and improved customer experience scores. It involves customer discovery, tailored planning, change management, and providing feedback to product teams. | Agent |
| 7 |
| Senior AI Deployment Architect This role focuses on driving the successful implementation and deployment of Intercom's AI Agent, Fin, for enterprise customers. The Senior AI Deployment Architect will optimize deployment playbooks, conduct customer discovery, develop tailored plans, and provide expertise to ensure customers achieve fully automated support experiences. The role involves analyzing customer data, guiding best practices, and collaborating with internal teams to address challenges and provide feedback to product development. | Agent | 7 |
| Senior Manager, Forward Deployed Engineering Senior Manager, Forward Deployed Engineering to lead a team focused on scaling Intercom's AI-first platform for complex organizations. This role requires technical leadership, commercial fluency, and customer engagement to ensure successful AI deployments and translate field experience into product roadmap feedback. The focus is on delivering business value through AI solutions in enterprise customer settings. | Ship | 7 |
| Principal Program Manager This role is for a Principal Program Manager at Intercom, an AI Customer Agent company. The primary focus is on managing high-priority objectives and programs that enable the company's AI agent, Fin, to succeed. The role involves defining programs with senior leadership, connecting execution to company strategy, driving cross-functional decision-making, managing risks, and improving program management practices. While the company is AI-focused and uses AI tools, the role itself is in program management, not directly building or researching AI models. | — | 5 |
| Account Executive, Scale This role is for an Account Executive at Intercom (Fin), an AI Customer Agent company. The AE will be responsible for the full sales cycle of net-new business in the 0-50 FTE segment, focusing on identifying, qualifying, and converting prospects by understanding their business pains and positioning Fin as a solution. The role requires a proven hunter mentality, ability to manage a high-velocity pipeline, and strong sales instincts. The company emphasizes growth, development, and innovation, with opportunities for progression. The role uses AI tools but does not build them. | — | 5 |
| Account Executive, Scale This role is for an Account Executive at Intercom, an AI Customer Agent company. The role focuses on selling their AI Agent, Fin, to new businesses in the 0-50 FTE segment. Responsibilities include owning the full sales cycle, identifying and qualifying prospects, developing territory plans, managing pipeline, and collaborating with marketing and solutions engineers. The ideal candidate has 2+ years of SaaS sales experience, a hunter mentality, and a track record of hitting quota. The company emphasizes growth, development, and using AI tools. | — | 5 |
| Pre-Sales Senior Engagement Manager This role is for a Pre-Sales Senior Engagement Manager at Intercom, an AI Customer Agent company. The role focuses on shaping how AI solutions are brought to life for customers before a contract is signed, by leading services scoping, partnering with sales, translating requirements into SOWs, designing AI-powered solutions, and assessing deal complexity. The goal is to help customers confidently invest in AI transformation by designing deployment approaches that balance speed, adoption, and long-term value. The role also involves improving pre-sales processes and tooling. | — | 5 |
| Senior Creative Writer This role is for a Senior Creative Writer at Intercom, an AI Customer Agent company. The writer will be responsible for crafting compelling narratives and messaging across marketing, brand, and product initiatives to communicate the company's brand, products, and vision. While the company heavily utilizes AI and the role involves familiarity with AI tools, the core craft is creative writing and storytelling, not AI/ML model development. | — | 5 |
| Manager, Customer Support Manager for a Customer Support team at an AI Customer Agent company. Responsibilities include people management, driving CS results, building solutions for CS goals, cross-functional projects, and process improvement. Requires experience in customer support, team leadership, and a strong interest in AI. | — | 5 |
| Senior Deal Desk Manager Senior Deal Desk Manager to join Revenue Operations team. Own end-to-end deal strategy function — shaping how Fin structures, prices, and closes its most complex enterprise opportunities. Partner with senior Sales, Finance, Product, and Legal leadership. Design, implement, and refine deal governance frameworks. Lead evolution of quote-to-order process and CPQ tooling. Translate complex deal data into commercial narratives. Identify and act on trends in enterprise deal flow. Serve as senior subject matter expert on enterprise deal structuring. | — | 5 |
| Manager, Relationship Managers (SMB) This role is for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. The role involves leading and developing an AI-fluent RM team, owning the business and delivering results, enabling modern, value-based and technical selling, and partnering cross-functionally. The ideal candidate has sales management experience, experience selling SaaS solutions, and strong coaching and talent development skills. Experience selling technical or AI-enabled products is a plus. | — | 5 |
| Partner Solutions Engineer (NAMER & LATAM) This role is a Partner Solutions Engineer focused on enabling a partner ecosystem to integrate and deliver Intercom's AI Customer Agent, Fin. The role involves technical evangelism, enablement, and supporting partner-led Proofs of Concept (POCs). While the company's product is AI-driven, the role itself is not directly building or researching AI models but rather enabling partners to leverage the existing AI agent. | — | 5 |
| Partner Solutions Engineer (NAMER & LATAM) Partner Solutions Engineer for an AI Customer Agent company, focusing on technical evangelism and enablement for the partner ecosystem. The role involves supporting partner-sourced opportunities, enabling partner-led POCs, building reusable assets, and providing R&D feedback. | — | 5 |
| Senior IT Systems Engineer Senior IT Systems Engineer role focused on evolving IT infrastructure, with an emphasis on deliverability, identity & access management, and compliance. The role involves designing and building automations and integrations, managing corporate IT infrastructure, and driving AI adoption through enablement and education. It also includes IT incident response and integrating AI tooling. | — | 5 |
| IT Systems Engineer This role is for a Systems Engineer in IT at Intercom, focusing on evolving IT infrastructure with an emphasis on deliverability, identity & access management, and compliance. The role involves identifying and solving automation and integration problems, designing and owning automations, participating in cross-organizational projects for IT infrastructure, governing automation and AI adoption, driving adoption of bleeding-edge AI tools, leading IT incident response, and integrating AI tooling. The ideal candidate has 3-5 years of experience as a Systems Engineer, good knowledge of a high-level programming language, and experience building and operating systems in the cloud. | — | 5 |
| IT Systems Engineer This role is for a Systems Engineer in IT focused on evolving IT infrastructure, with an emphasis on deliverability, identity & access management, and compliance. The role involves designing, building, and owning automations and integrations, participating in cross-organizational projects, and driving AI adoption through enablement. It requires experience with cloud environments, AWS, Okta, and scripting languages, and involves using AI tooling for optimization. | — | 5 |
| Staff Brand Designer Staff Brand Designer for an AI Customer Service company, focusing on brand identity systems, campaigns, and activations. Requires extensive design experience, proficiency in design tools, and experience with AI tools for creative work. | — | 5 |
| Senior People Systems Analyst This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS management, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations. | — | 5 |
| Manager, Relationship Managers (MidMarket) This is a sales leadership role focused on managing a team of Relationship Managers for Intercom's AI Customer Service platform. The role involves leading, coaching, and developing the team to drive revenue growth, renewals, and customer adoption of AI capabilities. It requires strong sales management experience, forecasting discipline, and the ability to enable value-based selling, particularly around AI differentiation. The role partners cross-functionally to support AI-driven go-to-market changes and customer insights. | — | 5 |
| Account Executive, MidMarket (LATAM) Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Latin America. The role involves driving new client acquisition, managing the full sales cycle, building a sales pipeline, and achieving revenue goals. Responsibilities include prospecting, product demonstrations, consultative sales, forecasting, and collaborating with cross-functional teams. Requires fluency in Portuguese and experience in SaaS sales. | — | 5 |
| Manager, Relationship Managers (MidMarket) This is a sales leadership role focused on managing a team of Relationship Managers for Intercom's Mid-Market segment. The role involves leading, coaching, and developing the team to drive revenue growth, renewals, and expansion by helping customers adopt and leverage Intercom's AI-driven customer service solutions. The manager will own the team's revenue targets, ensure sales rigor, and partner cross-functionally to support AI-related go-to-market strategies. | — | 5 |
| Senior GTM Data Analyst This role is for a Senior GTM Data Analyst at Intercom, an AI Customer Service company. The analyst will partner with the Mindshare function (brand marketing, executive programs) to measure and analyze top-of-funnel initiatives, brand campaign effectiveness, executive program impact, and audience reach. The role involves designing and analyzing experiments to understand what drives awareness and engagement, and translating analytical findings into actionable insights for marketing and GTM leadership. While the company heavily features AI, this role focuses on analyzing the GTM strategy and marketing effectiveness, not directly building or shipping AI models. | — | 5 |
| Relationship Manager, Scale Relationship Manager for Intercom, an AI Customer Service company, focusing on growing existing business relationships and ensuring customer retention and revenue growth. The role involves understanding customer needs, providing solutions based on Intercom's platform, developing strategic territory plans, and collaborating with internal teams. Requires SaaS sales experience, ability to manage a large book of business, and strong communication skills. | — | 5 |
| Full-Stack Marketer, Customer Advocacy This role is for a Full-Stack Marketer focused on customer advocacy for an AI Customer Service company. The primary responsibility is to create compelling content (stories, case studies, videos) from customer successes with the company's AI agent, Fin. The role involves operating and improving the advocacy engine, telling customer stories, running campaigns, ensuring evidence is used, and designing AI-augmented workflows. The company uses AI tools to enhance marketing output and speed. | — | 5 |
| Business Development Representative This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by identifying and engaging with prospects to understand the value of Intercom's AI solutions. The role involves strategic account targeting, expert enterprise prospecting through various channels, delivering exceptional prospect experiences, maintaining product knowledge, and collaborating with internal teams to optimize processes. While the company is AI-focused and the role uses AI tools, the core function is sales pipeline generation, not direct AI/ML model development or deployment. | — | 5 |
| Business Development Representative, Emerging AI Products This role is for a Business Development Representative focused on selling Intercom's AI-powered customer service products. The role involves pipeline generation, customer engagement, and cross-functional collaboration to drive revenue growth. While the company heavily features AI products, the BDR role itself is sales-focused and does not involve building or directly working with AI models. | — | 5 |
| Revenue Accounting Manager This role is for a Revenue Accounting Manager at an AI Customer Service company. The primary focus is on building and scaling the revenue accounting function, ensuring accurate and efficient operations, and driving process improvements. The role involves leading month-end close processes, standardizing reconciliations, performing variance analyses, ensuring ASC 606 compliance, and supporting systems implementations. A key aspect is leveraging AI-powered tools and automation to modernize workflows and reduce manual effort, although the role itself is not directly building AI models. | — | 5 |
| Director, Sales Strategy & Planning This role is for a Director of Sales Strategy & Planning at an AI Customer Service company. The primary focus is on designing and implementing sales compensation and incentive strategies to drive desired behaviors and support growth. While the company heavily features AI in its products and operations, this role itself is not directly building or researching AI models, but rather using AI tools and principles to optimize sales operations. | — | 5 |
| Senior Customer Success Manager Senior Customer Success Manager role at Intercom, an AI Customer Service company. The role focuses on partnering with large customers to guide them through their AI Agent transformation with Fin, focusing on adoption, automation rates, and business outcomes. Responsibilities include building trusted advisor relationships, facilitating requirements gathering, guiding solution designs, monitoring usage, and advocating for customer needs. | — | 5 |
| Senior Customer Success Manager This role focuses on partnering with large enterprise customers to guide them through the adoption and optimization of Intercom's AI agent, Fin, for customer service operations. It involves understanding customer needs, designing solutions, monitoring usage, and driving business outcomes through AI-driven support. | — | 5 |
| Professional Services Operations Manager This role supports the Professional Services and Solutions Engineering organizations within Intercom, an AI Customer Service company. The focus is on designing and managing scalable processes, building data-driven frameworks and dashboards for performance monitoring (including AI Agent Fin's activation and go-live rates), analyzing utilization and bookings, and improving operational systems. The goal is to drive predictable revenue growth and exceptional customer experiences by ensuring efficient operations across the customer lifecycle. | — | 5 |
| Senior Privacy Counsel Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification. | — | 5 |
| Manager, Solutions Engineering (Mid-Market & Enterprise) Manager, Solutions Engineering for Intercom's AI Customer Service platform, focusing on mid-market and enterprise clients. This role involves leading a team, defining go-to-market strategies, supporting complex sales cycles, and acting as a technical advisor to large customers, translating AI capabilities into business impact. | — | 5 |
| Manager, Solutions Engineering (Mid-Market & Enterprise) Manager, Solutions Engineering for Intercom's AI Customer Service platform, focusing on Mid-Market and Enterprise clients. The role involves leading SE teams, defining GTM strategy, supporting complex sales cycles, and acting as a technical advisor to C-level stakeholders, translating AI capabilities into business impact. | Ship | 5 |
| Account Executive, Emerging AI Products The Account Executive will be responsible for selling Intercom's new AI Sales Agent product, focusing on landing early customers, proving ROI, and shaping the go-to-market strategy. This role involves owning the full sales cycle, designing evaluations, and providing feedback to product and marketing teams. | — | 5 |
| Solutions Engineer - LATAM (Portuguese Speaking) Solutions Engineer for Intercom, an AI Customer Service company, focusing on demonstrating the value of their AI agent Fin and the Intercom Customer Service Suite to potential clients. This role involves technical discovery, pre-sales presentations, solution reviews, POC design, and collaborating with Product and Engineering to represent customer needs. Requires strong technical acumen, pre-sales experience, and Portuguese fluency. | — | 5 |
| Solutions Engineer - LATAM (Portuguese Speaking) The Solutions Engineer role at Intercom focuses on demonstrating the value of Intercom's AI-powered customer service solutions to potential clients throughout the sales cycle. This involves technical discovery, solution reviews, designing POCs, and collaborating with Product and Engineering to represent customer needs. The role requires strong technical acumen, pre-sales experience, and excellent communication skills, with fluency in Portuguese being a requirement. | — | 5 |
| Account Executive, Emerging AI Products This role is for an Account Executive focused on selling Intercom's new AI Sales Agent product. The AE will be responsible for the full sales cycle, from discovery to close, working with a specialist team to land early customers, prove ROI, and shape the go-to-market strategy. The role requires strong consultative selling skills and the ability to work closely with Product, Marketing, and Engineering. | — | 5 |
| Senior Sales Strategy & Operations Manager This role is for a Senior Sales Strategy & Operations Manager at Intercom, an AI Customer Agent company. The primary focus is on building and scaling the enterprise sales operations function, acting as a strategic partner to sales leadership, optimizing sales processes, and driving operational excellence. The role involves analyzing sales data, generating insights, and identifying opportunities to leverage AI to enhance existing processes and automate workflows. While the company is AI-focused, the role itself is in sales operations, not directly building AI models or systems. | — | 5 |
| Manager, Relationship Managers (SMB) This role is for a sales leader to build, scale, and evolve a team of Relationship Managers focused on Small Business / Scale customers. The role involves coaching early-career sales talent, driving revenue through renewals and expansion, and guiding customers through their AI adoption journey. The ideal candidate will have experience selling SaaS solutions and managing sales teams, with a focus on consultative selling and understanding the business impact of AI. | — | 5 |
| Solutions Engineer This role is for a Solutions Engineer at an AI Customer Service company. The Solutions Engineer will act as a trusted advisor to customers, demonstrating the value of Intercom's AI solutions throughout the sales cycle. Responsibilities include technical discovery, solution reviews, designing POCs, and collaborating with Product and Engineering teams. The role requires strong technical acumen, pre-sales experience, and excellent communication skills. | — | 5 |
| Senior Scaled Partner Enablement Manager This role focuses on enabling partners to effectively sell and implement Intercom's AI Agent, driving revenue growth and partner productivity. It involves designing certification programs, creating sales assets, and optimizing the partner enablement platform, with a forward-thinking approach to AI's role in enablement. | — | 5 |
| Senior GTM Enablement Manager, Operations This role is for a Senior GTM Enablement Manager, Operations at Intercom, an AI Customer Service company. The primary focus is on optimizing the GTM tech stack, leading strategic projects, and improving GTM processes to enhance sales productivity and operational excellence. The role involves cross-functional partnership and measurement of enablement program effectiveness. While the company heavily utilizes AI, this role is focused on the go-to-market operations and enablement, not direct AI/ML development. | — | 5 |
| Principal Product Marketing Manager The Principal Product Marketing Manager will own the narratives and competitive strategy for Intercom's AI Customer Service products, specifically focusing on their AI agent, Fin. This role involves shaping how the company wins in the market by developing field narratives, campaign approaches, sales plays, and messaging for solutions and personas. The individual will also conduct competitive intelligence and identify market opportunities, working closely with sales, marketing, and product teams. The role requires a deep understanding of AI and technical products, with a focus on the AI customer service market and the ability to articulate technical differentiation. | — | 5 |
| Senior Customer Success Manager (Portuguese Speaker) This role focuses on guiding large enterprise customers in adopting and optimizing Intercom's AI agent, Fin, for their customer service operations. It involves understanding customer needs, designing solutions, monitoring usage, and driving business outcomes through AI transformation. | — | 5 |
| Senior Customer Success Manager (Portuguese Speaker) This role is for a Senior Customer Success Manager at Intercom, an AI Customer Service company. The primary focus is on guiding large customers through their AI Agent transformation with Fin, Intercom's AI agent. Responsibilities include developing trusted advisor relationships, facilitating requirements gathering, collaborating with engineers on solution design, monitoring AI agent usage, and advocating for customer needs internally. The role requires strong technical acumen and a passion for AI/agent-building, but not coding. | — | 5 |
| Relationship Manager, MidMarket This role is for a Mid-Market Relationship Manager at Intercom, an AI Customer Service company. The primary focus is on owning and growing a portfolio of mid-market customers, driving revenue expansion, retention, and loyalty. The role involves engaging with executives to position AI-driven solutions, designing territory strategies for upsell/cross-sell, and partnering cross-functionally. Experience selling AI-powered products and understanding AI applications is required. | — | 5 |
| Relationship Manager, Commercial Relationship Manager for Intercom's small business customers, focusing on revenue growth and retention by understanding customer needs and providing solutions based on Intercom's AI-powered platform. This role involves strategic territory planning, collaboration with internal teams, and tracking key metrics. | — | 5 |
| Scaled Customer Success Manager This role focuses on driving product adoption, particularly for AI-powered features like Fin, and scaling customer success processes within an AI company. The individual will design engagement strategies, manage customer onboarding, monitor usage, and act as the voice of the customer to inform the product roadmap. The role emphasizes working at the intersection of AI, product adoption, and operational excellence. | — | 5 |