Intercom
Enterprise · AI customer service
- Founded
- 2011
- Website
- intercom.com
Intercom currently has 47 active AI-related job listings. The majority of these roles are in the application stage, representing 57% of the total. Engineering is the dominant function for these hires. The company is primarily hiring in the United Kingdom and Ireland. Frequent tech tags include agent_orchestration, model_serving, and inference_infra. Over the last 30 days, Intercom has posted 3 new AI roles, an 84% decrease compared to the preceding 30-day period.
Enterprise · AI customer service
Currently tracking 27 active AI roles, with 41 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
Intercom currently has 43 active AI-related roles in our index. The most common open titles are: AI Infrastructure Engineer (3), Engineering Manager, AI Models Infrastructure (3), Staff Product Engineer, AI (3), Forward Deployed Software Engineer (2), Principal Engineer (2). Most positions are in Engineering and Product.
Intercom's active AI hiring is concentrated in: application (53%), agents (26%), serving infrastructure (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Intercom is hiring AI talent in: United Kingdom (33 roles), Ireland (29 roles), Germany (9 roles), United States (2 roles).
Job postings at Intercom most frequently reference: agent orchestration, model serving, inference infra, tool use, evals.
In the past 30 days, Intercom has posted 5 new AI-related roles. That is a -62% change versus the prior 30 days (13 → 5).
| Title | Stage | AI score |
|---|---|---|
| Senior Manager, Forward Deployed Engineering Senior Manager, Forward Deployed Engineering to lead a team focused on scaling Intercom's AI-first platform for complex organizations. This role requires technical leadership, commercial fluency, and customer engagement to ensure successful AI deployments and translate field experience into product roadmap feedback. The focus is on delivering business value through AI solutions in enterprise customer settings. | Ship | 7 |