Intercom
Enterprise · AI customer service
- Founded
- 2011
- Website
- intercom.com
Intercom currently has 47 active AI-related job listings. The majority of these roles are in the application stage, representing 57% of the total. Engineering is the dominant function for these hires. The company is primarily hiring in the United Kingdom and Ireland. Frequent tech tags include agent_orchestration, model_serving, and inference_infra. Over the last 30 days, Intercom has posted 3 new AI roles, an 84% decrease compared to the preceding 30-day period.
Enterprise · AI customer service
Currently tracking 27 active AI roles, with 41 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
Intercom currently has 43 active AI-related roles in our index. The most common open titles are: AI Infrastructure Engineer (3), Engineering Manager, AI Models Infrastructure (3), Staff Product Engineer, AI (3), Forward Deployed Software Engineer (2), Principal Engineer (2). Most positions are in Engineering and Product.
Intercom's active AI hiring is concentrated in: application (53%), agents (26%), serving infrastructure (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Intercom is hiring AI talent in: United Kingdom (33 roles), Ireland (29 roles), Germany (9 roles), United States (2 roles).
Job postings at Intercom most frequently reference: agent orchestration, model serving, inference infra, tool use, evals.
In the past 30 days, Intercom has posted 5 new AI-related roles. That is a -62% change versus the prior 30 days (13 → 5).
| Title | Stage | AI score |
|---|---|---|
| Staff AI Product Manager Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products. | ShipAgent | 8 |
| Staff AI Product Manager Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products. |
| ShipAgent |
| 8 |
| Senior Machine Learning Scientist Intercom is seeking a Senior Machine Learning Scientist to define new ML features, research algorithms, and prototype ML solutions for their AI customer service agent, Fin. The role involves identifying ML opportunities, framing product problems, conducting data analysis and research, and working with engineers to bring ML prototypes to production, ultimately shipping AI-powered customer experiences. | Ship | 8 |
| Forward Deployed Software Engineer This role is for a Forward Deployed Software Engineer at an AI Customer Agent company. The engineer will work directly with strategic customers to understand their needs, design and deliver AI solutions using the company's AI Agent (Fin), and provide feedback to R&D and Product teams. The role involves hands-on coding, technical expertise, cross-functional collaboration, and contributing to the evolution of the Forward Deployed Engineering function. It focuses on driving adoption and ensuring successful implementation of AI capabilities in customer support operations. | Ship | 7 |
| Staff Machine Learning Scientist Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping ML products to customers. The team works closely with Product and Design, and has dedicated ML product engineers to facilitate fast production cycles. The role requires significant applied ML experience, leadership in bringing ML products to production, and strong communication skills. | Ship | 7 |
| Senior AI Deployment Consultant - Partners This role focuses on enabling and overseeing delivery partners who deploy Intercom's AI Customer Agent (Fin). The Senior AI Deployment Consultant acts as the technical point of contact for partners, manages escalations, provides enablement, and ensures deployment quality. They will also step in for direct customer deployments when needed and collaborate with internal teams to improve the product based on partner and customer feedback. The role requires strong technical aptitude, experience with SaaS/AI deployment, and a coaching mindset. | Ship | 5 |
| Staff Forward Deployed Engineer Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts. | Ship | 5 |
| Staff Product Engineer, AI Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact. | Ship | 5 |
| Staff Product Engineer, AI Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards. | Ship | 5 |
| Staff Forward Deployed Engineer Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts. | Ship | 5 |
| Senior Product Engineer Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools. | Ship | 5 |
| Principal Engineer Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products. | Ship | 5 |
| Principal Engineer Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment. | Ship | 5 |
| Senior Product Engineer, AI Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers. | Ship | 5 |
| Senior Product Engineer Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools. | Ship | 5 |
| Staff Product Manager Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, focusing on customer problems, roadmap management, and shipping AI-powered solutions. | Ship | 5 |