Intercom currently has 47 active AI-related job listings. The majority of these roles are in the application stage, representing 57% of the total. Engineering is the dominant function for these hires. The company is primarily hiring in the United Kingdom and Ireland. Frequent tech tags include agent_orchestration, model_serving, and inference_infra. Over the last 30 days, Intercom has posted 3 new AI roles, an 84% decrease compared to the preceding 30-day period.
Currently tracking 27 active AI roles, with 41 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $142k–$280k (avg $198k).
Intercom currently has 43 active AI-related roles in our index. The most common open titles are: AI Infrastructure Engineer (3), Engineering Manager, AI Models Infrastructure (3), Staff Product Engineer, AI (3), Forward Deployed Software Engineer (2), Principal Engineer (2). Most positions are in Engineering and Product.
Intercom's active AI hiring is concentrated in: application (53%), agents (26%), serving infrastructure (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Intercom is hiring AI talent in: United Kingdom (33 roles), Ireland (29 roles), Germany (9 roles), United States (2 roles).
Job postings at Intercom most frequently reference: agent orchestration, model serving, inference infra, tool use, evals.
In the past 30 days, Intercom has posted 5 new AI-related roles. That is a -62% change versus the prior 30 days (13 → 5).
| Title | Stage | AI score |
|---|---|---|
| AI Infrastructure Engineer The AI Infrastructure Engineer will build and scale the systems for training and serving Intercom's AI products, focusing on model training pipelines and inference services. This role involves GPU-level performance optimization and collaboration with ML scientists to bring cutting-edge methods to production. | ServePost-train | 9 |
| AI Infrastructure Engineer Intercom is seeking Senior+ AI Infrastructure Engineers to build and scale the systems for training and serving their AI products, focusing on model training pipelines and inference services, with an emphasis on GPU performance and reliability at scale. | ServePost-train |
| 8 |
| AI Infrastructure Engineer This role focuses on building and scaling the AI infrastructure for training and serving large transformer and LLM models, including GPU-level performance optimization for both training and inference pipelines. The engineer will collaborate with ML scientists to bring cutting-edge methods to production and ensure high reliability and low latency for customer-facing AI experiences. | ServePost-train | 8 |
| Engineering Manager, AI Models Infrastructure Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams. | Serve | 8 |
| Engineering Manager, AI Models Infrastructure Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams. | Serve | 8 |
| Engineering Manager, AI Models Infrastructure Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams. | Serve | 8 |
| Senior Product Engineer, AI Platform Senior Product Engineer, AI Platform at Intercom, a company focused on AI-powered customer service. The role involves building and scaling the AI infrastructure platform that supports Intercom's AI products, working closely with ML engineers and scientists to bring models to production. The focus is on creating robust, scalable systems and framework-level code that enables rapid adaptation to AI advancements while ensuring customer service quality. | Serve | 7 |