ServiceTitan currently has 14 active job listings related to artificial intelligence. All of these roles are focused on agents, representing 100% of their AI hiring. The majority of these positions are in Engineering, with some in Product. The company is primarily hiring in the United States and Canada. Their technical focus includes agent orchestration, RAG, LLM observability, evals, and guardrails.
Currently tracking 12 active AI roles, down 68% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $138k–$185k (avg $161k).
ServiceTitan currently has 13 active AI-related roles in our index. The most common open titles are: Lead Data Scientist (2), Group Product Manager, Ads Product & Platform, Lead Analyst, People Analytics, Principal Software Engineer, Principal Software Engineer, Data Platform. Most positions are in Engineering and Product.
ServiceTitan's active AI hiring is concentrated in: agents (92%), application (8%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
ServiceTitan is hiring AI talent in: United States (9 roles), Canada (2 roles), Armenia (1 role).
Job postings at ServiceTitan most frequently reference: agent orchestration, rag, llm observability, vector db, guardrails.
In the past 30 days, ServiceTitan has posted 6 new AI-related roles. That is a -50% change versus the prior 30 days (12 → 6).
| Title | Stage | AI score |
|---|---|---|
| Senior Manager, AI Engineering Senior Manager, AI Engineering to drive AI/ML strategy, manage teams, and ship production-grade AI models and enterprise-grade AI agent systems for automating complex business workflows at scale. Focus on LLMs, RL, fine-tuning, RAG, and evaluation, with an emphasis on reliability, latency, cost optimization, and responsible AI practices. | AgentServe | 8 |
| Senior AI Engineer (Agent OS Platform) Senior AI Engineer to build the core engineering primitives for Agent OS, a platform for role-specific AI agents. This includes agent runtime, typed tools, context/memory systems, trust/approval infrastructure, evaluation, and observability. The role focuses on building a reusable platform for product teams to create agents safely and reliably, with a strong emphasis on production safety, typed contracts, and evaluation. | AgentEval Gate |
| 8 |
| Senior Manager, AI Engineering (Agent OS Platform) Senior Engineering Manager to lead a hands-on AI platform team building the core Agent OS, responsible for agent runtime, context/memory, capability platform, action/trust layer, and evaluation/observability harness. Requires strong technical leadership, production experience with LLM applications, and a focus on safety and evaluation. | AgentEval Gate | 8 |
| Senior Product Manager, Customer Lifecycle Senior Product Manager to own AI-powered use cases within an agentic customer lifecycle experience, focusing on LLMs and customer outcomes for B2B SaaS. | Agent | 8 |
| Staff Product Manager, Equipment Diagnostics & Field AI Product Manager role focused on defining and shipping AI-powered equipment diagnostics and field service solutions, leveraging AI and next-generation hardware to transform technician workflows and create intelligent, reliable experiences in real-world field conditions. The role involves owning product vision, roadmap, customer discovery, and partnering with engineering and data science to build AI-powered products and data strategies. | Ship | 7 |
| Group Product Manager, Ads Product & Platform Group Product Manager for Ads Product & Platform at ServiceTitan, focusing on AI-native features and AI Engine Optimization (AEO) for the trades industry. The role involves defining strategy and shipping AI capabilities within the ads platform, including predictive bidding, AI-generated ad copy, and automated campaign health scoring, to help businesses discover and retain customers through paid media. | Agent | 7 |
| Lead Data Scientist Lead Data Scientist role focused on applying ML, GenAI, and data-driven insights to financial planning, optimization, and strategic decision-making. The role involves designing, developing, and deploying advanced solutions, partnering with Finance leadership, building ML systems and infrastructure, and mentoring junior data scientists. Experience with time series forecasting, anomaly detection, optimization, Generative AI, Agentic Workflows, and RAG is required. | Agent | 7 |
| Senior Product Manager, Exteriors Senior Product Manager for ServiceTitan's Exteriors vertical, focusing on transforming contractor operations through AI-powered features, intelligent recommendations, automated workflows, and agentic experiences. The role involves owning the roadmap, conducting customer discovery, and partnering with engineering and design to ship AI solutions that reduce manual work and drive business value. | Agent | 7 |
| Principal, Security Architect Principal Security Architect role focused on designing and enforcing secure architectures for AI-enabled product capabilities, including LLM workflows, RAG pipelines, and agentic systems. The role also involves corporate AI governance and leveraging AI for security enhancements, with a strong emphasis on guardrails, isolation, and compliance with regulations like PCI DSS, CCPA, SOC2, ISO 27001, ISO 27701, and ISO 42001. | AgentEval Gate | 7 |
| Staff Product Manager, Residential CRM Product Manager for a new Residential CRM product at ServiceTitan, focusing on an AI-first approach to manage leads, follow-ups, and sales opportunities in the residential home service industry. The role involves defining the product roadmap, leading customer discovery, guiding pricing and packaging, partnering with marketing and sales, and building customer enablement. | — | 5 |
| Manager, Global Mobility Manager, Global Mobility to lead strategy and operational delivery of global immigration and mobility programs. Role involves leveraging AI-driven tools and automation to streamline workflows, manage global compliance, and partner with HRBPs and senior leadership. Requires experience in Global Mobility/Immigration, AI/automation tools, and Workday. | — | 5 |
| Senior Analyst, People Analytics ServiceTitan is seeking a Senior Analyst, People Analytics to join the People Insights & Analytics (PIA) team. This role will own Visier platform administration, build self-service dashboards, support the data pipeline from Workday to Snowflake to Visier, and perform systematic data validation. The role also involves managing scheduled business-as-usual work, collaborating with People Technology and Data Engineering, and contributing to analytics insights. The role will leverage AI tools like Claude for automation and content development, and contribute to analytics and insight generation as a secondary responsibility. | — | 5 |
| Customer Success Manager, Strategic Manages the long-term success of ServiceTitan’s largest customers, focusing on strategic accounts. Responsibilities include building relationships, coaching on product best practices, managing enhancement requests, analyzing user engagement data, and acting as a subject matter expert to drive product adoption and customer satisfaction. | — | 0 |
| Customer Success Manager (Enterprise), Max Customer Success Manager for an enterprise automation product, focusing on strategic advisory, driving adoption, and ensuring measurable business outcomes for a portfolio of high-growth customers. This role involves executive engagement, developing success plans, and leveraging data to provide recommendations. | — | 0 |
| Customer Success Manager This role is a Customer Success Manager (CSM) focused on ensuring customers maximize their use of the ServiceTitan platform to achieve business results. The CSM will build relationships, understand customer needs, drive value and ROI, manage escalations, provide product training, and collect customer feedback. The role emphasizes customer retention and growth, acting as a primary point of contact and proactively engaging with customers to ensure their success and satisfaction. | — | 0 |
| Partner Solutions Architect This role focuses on enabling third-party developers to integrate with ServiceTitan's platform via APIs. Responsibilities include advising on integration best practices, reviewing technical architectures, leading the technical certification process for partner apps, and improving technical documentation. The role requires strong API knowledge, problem-solving skills, and the ability to collaborate with internal and external teams. | — | 0 |
| Customer Success Manager, Enterprise Customer Success Manager for Enterprise accounts at ServiceTitan, focusing on managing and developing a portfolio of ~35 high-touch customer accounts, ensuring they maximize the value of the company's software, and driving revenue through up-selling and cross-selling opportunities. The role involves building senior-level relationships, solving complex problems, analyzing user engagement data, and mentoring new hires. | — | 0 |
| Customer Success Manager Client Success Manager for a SaaS provider in the landscaping and commercial cleaning industries. The role focuses on owning the client relationship from onboarding through renewal, driving adoption, retention, and expansion for a portfolio of ~100 Corporate segment clients. Responsibilities include account ownership, relationship management, value delivery, feature adoption, risk management, expansion identification, cross-functional collaboration, and CRM hygiene. | — | 0 |
| Account Executive, Pro Accounts Account Executive focused on selling additional modules and features to existing customers, requiring strong sales, product knowledge, and business consultation skills. The role involves identifying upsell opportunities, demonstrating product value, negotiating agreements, and collaborating with Product and Customer Success teams. | — | 0 |
| Director, Success Engineer (Strategic) This role leads a team responsible for the technical success of ServiceTitan's largest customers, focusing on adoption, utilization, workflow optimization, and proactive technical intervention across their offerings. The Director will build and scale the technical success function, partner with sales and post-sales leadership, and influence the product roadmap by representing the voice of the customer. Key responsibilities include hiring and developing a team, setting operational standards, driving feature utilization, identifying expansion opportunities, establishing best practices for technical consulting, managing internal communication with Product & Eng, owning technical escalations, and serving as an executive technical sponsor for top-tier customers. The ideal candidate has extensive experience in customer-facing technical roles and people leadership within enterprise SaaS, with a proven ability to build and scale post-sales technical teams and influence product roadmaps. | — | 0 |
| Manager, Enterprise Account Executives Manager for Enterprise Account Executives at a SaaS provider for commercial landscaping, snow removal, and janitorial businesses, focusing on selling business applications software and related services to prospective customers. The role involves leading, mentoring, and coaching a sales team, developing a high-performance sales culture, managing forecasting, and closing deals. | — | 0 |
| Manager, Solutions Engineer Pro Product Manager, Solutions Engineer Pro Product at ServiceTitan. This role focuses on supporting sales efforts, managing and training a team of Solutions Engineers, implementing new processes, and collaborating cross-functionally. The candidate needs a strong understanding of SaaS sales, technology, and customer business processes to deliver custom product demonstrations and articulate product value. Responsibilities include KPI reporting, conducting 1:1s, and conveying customer requirements to Product Management. Requires 2-4 years in a Solutions Engineer role and 1-2 years in management. | — | 0 |
| Senior Business Analyst Senior Business Analyst role focused on improving post-sales revenue solutions through process optimization, system integration (Salesforce, Smartsheet, Salesloft, Gainsight), KPI tracking, and project ownership. The role involves requirements gathering, UAT, and cross-functional collaboration to drive operational excellence. | — | 0 |
| Solutions Architect Solutions Architect role focused on designing and implementing solutions within the ServiceTitan SaaS platform for customers, acting as a technical and business advisor. This role involves translating customer requirements into scalable configurations, evaluating integrations, and collaborating with various internal teams (Customer Success, Product, Sales, Engineering) and external stakeholders. The position requires strong SaaS platform experience, understanding of service-based businesses, and the ability to bridge business needs with technical solutions. | — | 0 |
| Solutions Engineer, Pro Products Solutions Engineer for Pro Products at ServiceTitan, focusing on helping existing customers adopt new features by blending sales skills, technical software expertise, and deep understanding of customer business processes. The role involves leading custom product demonstrations, analyzing customer compatibility, supporting up-selling, repositioning objections with workflow solutions, creating documentation, responding to RFIs/RFPs, collaborating with cross-functional teams, and acting as a subject matter expert on product updates. | — | 0 |
| Sales Enablement Manager ServiceTitan is seeking a Sales Enablement Manager to build and scale programs that empower their Solutions Engineering (SE) team. The role focuses on improving demo quality, mitigating churn, accelerating new hire onboarding, and developing playbooks and content. The manager will leverage tools like Gong, Vivun, Tableau, and Lattice to track performance and identify gaps, and will partner with R&D to incorporate SE feedback into the product roadmap. This role is crucial for driving technical excellence and sales performance within the SE team. | — | 0 |
| Talent Business Partner Seeking a Talent Business Partner to join the Talent Acquisition team as a contingent worker, supporting the Sales Development organization. This role will manage full-cycle recruiting for high-volume sales roles, collaborate with hiring managers, and ensure a positive candidate experience during sales scaling efforts. Responsibilities include sourcing, screening, managing the recruitment process, and tracking candidate data in the ATS. Requires 4+ years of full-cycle recruiting experience, preferably in sales or high-volume environments, proficiency with sourcing channels and ATS systems, and strong organizational skills. | — | 0 |
| Customer Success Manager, Strategic This role focuses on managing the long-term success of ServiceTitan's largest customers, driving product adoption, and building strong partnerships. The Customer Success Manager will coach clients on best practices, gather feedback for product enhancements, analyze user engagement data, and act as a subject matter expert. | — | 0 |
| Enterprise Customer Success Manager, Exteriors Enterprise Customer Success Manager role focused on managing a portfolio of ~35 high-touch enterprise customer accounts, ensuring they maximize the value of ServiceTitan's software. Responsibilities include gathering intelligence on product usage, coaching customers on best practices, building senior-level relationships, solving complex problems, analyzing user engagement data, and identifying up-selling/cross-selling opportunities. The role also involves mentoring new hires and collaborating with other teams. | — | 0 |
| Principal Executive Recruiter This role is for a Principal Executive Recruiter at ServiceTitan, a software platform for the trades. The recruiter will own end-to-end executive searches for VP, SVP, and confidential roles, acting as a strategic advisor to senior leaders. Responsibilities include designing search strategies, managing searches, building talent pipelines, operating with market intelligence, and elevating the company's executive brand. The role requires 10+ years of experience, with at least 5 years placing VP+ level leaders in high-growth tech companies, and expertise in executive sourcing, compensation, and stakeholder management. While the company uses AI-assisted tools in recruitment, this role itself is not AI-related. | — | 0 |
| Customer Success Manager, Enterprise Customer Success Manager for Enterprise clients, focusing on managing accounts, ensuring customer value realization from software, and driving revenue through up-selling and cross-selling opportunities. This role involves building senior-level relationships, solving complex customer problems, and analyzing user engagement data. | — | 0 |
| Senior Software Engineering, Mobile Senior Software Engineer (Mobile) responsible for guiding the technical implementation of a cross-platform React Native mobile application used by thousands of field service technicians and sales professionals daily. Develop key product differentiators across a large-scale, feature-rich application with 150+ modular packages, native integrations, and offline-first capabilities. | — | 0 |
| Systems Engineer This role is for a Systems Engineer responsible for designing, deploying, and operating Azure cloud infrastructure, on-premises server infrastructure, and enterprise automation capabilities. The role involves managing Azure and hybrid environments, building automation scripts, and partnering across business units. While the role mentions using AI-assisted development tools and integrating with AI-powered internal tooling, the core responsibilities are focused on infrastructure engineering and automation, not AI/ML model development. | — | 0 |
| Senior Partner Solutions Architect This role focuses on building and scaling ServiceTitan's supply chain partner ecosystem by acting as the primary technical authority for integrations. The Senior Partner Solutions Architect will guide partners through the integration process, provide API support, and advise on technical architecture, ensuring seamless electronic procurement workflows within the ServiceTitan platform. | — | 0 |
| Accounting Integration Specialist This role focuses on accounting data migrations and system implementations for complex customer needs, involving transferring data between CRM and accounting platforms like QuickBooks and Intacct. The specialist will act as an accounting subject matter expert, drive internal process improvements, and manage client expectations. | — | 0 |
| Solutions Engineer, Enterprise Property Care This role is for a Solutions Engineer on the Property Care Team, focusing on demonstrating the value of ServiceTitan's software to potential customers. The engineer will partner with sales, support special projects, collaborate on product roadmap strategy, enable new hires, analyze customer compatibility, reposition objections with workflow solutions, create documentation, maintain scripts, respond to RFIs/RFPs, and act as a subject matter expert on product updates. The role requires experience in sales engineering or related sales/product/engineering roles, with a focus on understanding customer business processes and providing practical business context. | — | 0 |
| Senior Cloud Security Engineer This role focuses on securing cloud environments and applications, including integrating security into CI/CD pipelines, managing IAM, hardening infrastructure, securing cloud-native architectures, and protecting AI/ML systems. It involves automation, scripting, and ensuring data security and privacy. | — | 0 |
| Technical Solutions Specialist This role provides escalated technical support and troubleshooting for enterprise SaaS products, focusing on client issues. Responsibilities include working with the development team, testing bug fixes, designing reports, managing data loads, and training support staff. Requires experience with reporting tools, SQL, and relational databases, with familiarity in C#, HTML, and VBA scripting being preferred. Understanding of AI tools is mentioned as a plus. | — | 0 |
| Customer Success Manager This role is for a Customer Success Manager at ServiceTitan, a company that provides software for home services businesses. The CSM will be responsible for managing a portfolio of customer accounts, building relationships, driving product adoption, ensuring customer satisfaction, and ultimately contributing to customer retention and revenue growth. The role involves proactive and reactive engagement, data analysis to track success metrics, and providing product training. While the company may use AI tools, this role is focused on customer relationship management and product utilization, not on building or developing AI/ML models. | — | 0 |
| Customer Success Manager This role is for a Customer Success Manager at ServiceTitan, a company that provides software for home services businesses. The CSM will be responsible for managing a portfolio of customer accounts, building relationships, driving product adoption, ensuring customer satisfaction, and ultimately contributing to customer retention and revenue growth. The role involves proactive and reactive engagement, data analysis to track success metrics, and providing product training. While the company may use AI tools, this role is focused on customer relationship management and product utilization, not on building or developing AI/ML models. | — | 0 |
| Principal Software Engineer This Principal Software Engineer role at ServiceTitan focuses on leading technical aspects of an engineering team, building distributed systems for scale, and delivering technical leadership. The role involves owning the technical vision, designing and improving critical systems, building tools for engineer efficiency, and mentoring engineers. While the company utilizes AI for features like scheduling and dispatch automation, the core responsibilities of this role are centered around traditional software engineering leadership and development, not direct AI/ML model building or research. | — | 0 |
| Manager, Software Engineering Seeking an Engineering Manager who excels as a Player-Coach, leading a high-performing team while maintaining a deep, active connection to the codebase. The role requires strong C# proficiency, architectural oversight of a scalable platform, and team leadership. The candidate will partner with Product Management to deliver user-facing features. The interview process includes code pairing and system design sessions. | — | 0 |
| Staff Software Engineer Staff Software Engineer role focused on technical leadership for an engineering team, owning the technical vision and execution of a squad within a rapidly growing startup. Requires deep experience in the Microsoft .NET stack and SQL databases, with a focus on designing APIs, abstractions, and tools for other engineers. | — | 0 |