Synthesia

Principal/Staff Software Engineer for Synthesia, a leading AI video platform. The role focuses on core enterprise platform systems, APIs for Avatar technology, and ensuring security, reliability, and scalability for large customers. The engineer will own projects, contribute to product discussions, and translate business/regulatory requirements into technical solutions, while considering long-term platform direction and evolving regulatory needs. Experience with building and operating systems at scale, system design, and production ownership (observability, incident response, reliability) is required.

This role is for a Social Media Lead at Synthesia, an AI video platform. The role focuses on owning the company's social media presence, shaping the narrative around AI and creativity, and driving content distribution. It requires a strategic approach to social media, understanding of AI's impact, and strong communication skills.

The role is for a Culture Editor at Synthesia, an AI video platform. The editor will shape the company's social media voice and narrative around AI, creativity, and the future of work, managing presence across multiple platforms and engaging with the community. The focus is on distribution and storytelling, not just social media posting.

Regional Director of Sales, Mid Market for Synthesia, an AI video platform used by over 90% of the Fortune 100. The role involves leading and scaling a Mid-Market sales team, driving new logo acquisition, and building a land-and-expand motion. Responsibilities include building and leading a US-based team, establishing pipeline generation excellence, creating a performance culture, and partnering cross-functionally. Requires proven leadership experience in Mid-Market SaaS sales, experience in outbound-led organizations, and a background in reputable sales environments.

This role provides first-line technical support to enterprise customers for an AI video platform, investigating and resolving issues, escalating complex cases, and documenting solutions. It requires 1-3 years of experience in technical support or a similar role, strong troubleshooting and communication skills, and a basic understanding of SaaS platforms.

Solutions Architect for Synthesia, a leading AI video platform for business. The role focuses on customer adoption, value, and business impact by designing solutions, leading implementations, and acting as a technical advisor. It involves working with Sales, Product, and Engineering to ensure successful deployment and operationalization of the platform, demonstrating its capabilities, and gathering customer feedback for platform evolution. Requires strong technical, commercial, and stakeholder management skills.

This role is for a Regional Director of Sales at Synthesia, an AI video platform company. The primary focus is on leading and growing a sales team to drive Annual Recurring Revenue (ARR) by landing and expanding strategic enterprise accounts. The role involves recruiting, coaching, and developing Account Executives, ensuring pipeline generation, and collaborating with marketing and customer success teams. While the company is AI-focused, the role itself is in sales leadership, not directly building or researching AI.

Solutions Consultant for Synthesia, an AI video platform. The role focuses on driving technical validation and value realization for prospects and customers, ensuring adoption and expansion based on clear business outcomes. Responsibilities include leading discovery, owning solution design, making value tangible through demos and pilots, driving first value and early adoption, unlocking expansion, and building repeatability across the business. This is a customer-facing role at the intersection of Sales, Customer Success, and Product.

Strategic Account Executive for an AI video platform, focusing on landing and expanding high-value enterprise customers. The role involves driving ARR, pipeline generation, accurate forecasting, and educating market leaders on AI video's business applications. Requires extensive B2B SaaS sales experience, strong prospecting skills, and the ability to develop compelling value propositions.

Synthesia is seeking an Enterprise Account Executive to join their US team. The role involves running a full sales cycle for Enterprise customers, building account plans, and identifying top targets. The ideal candidate will have successful outbound sales experience, strong business acumen, and the ability to develop compelling value propositions. Experience with video SaaS and AI is a plus.

Order Management Specialist for Synthesia, a leading AI video platform for business. This role focuses on the quote-to-cash workflow, ensuring accurate order processing, subscription setup, and coordination with sales, finance, customer success, and legal teams. Responsibilities include reviewing and processing orders, managing subscription renewals/amendments, supporting sales with deal validation, and improving order-related workflows. Requires experience in order management or deal desk, Salesforce, and understanding of SaaS business models.

The Renewals Manager will drive future growth by navigating commercial/contractual discussions with customers and retaining revenue at scale. This role partners with Product, Customer Enablement, and RevOps to design, test, and implement scalable digital engagement and adoption solutions. The manager will collaborate with commercial teams for a cohesive renewal experience, engage in business-level and technical conversations with C-suite executives at emerging and mid-market customers, and architect automated programs to support adoption at scale. The ideal candidate has 3+ years of Sales, Customer Success, or Account Management experience in enterprise b2b SaaS, manages a high volume of accounts using various tools and automation, and has a solid understanding of Enterprise SaaS applications. Responsibilities include owning and driving the renewals process, engaging with key decision-makers, maintaining and reporting a rolling 120-day forecast, negotiating and executing renewal contracts, preparing proposals, and identifying upsell/cross-sell opportunities.

Digital Designer for Synthesia, an AI video platform, focusing on crafting corporate templates and visual storytelling for their customer services content creation team. The role involves end-to-end project execution, collaboration, and staying updated on design trends, requiring proficiency in design software and a strong portfolio.

Synthesia is seeking a Workplace Manager for their NYC office. This role involves managing the day-to-day operations of the office, ensuring a positive employee experience, managing vendors, and supporting office culture. The ideal candidate has 4+ years of experience in workplace management, is tech-savvy, highly organized, and solutions-oriented.

Sales Development Representative for an AI video platform company. Responsibilities include lead qualification, conducting discovery calls, scheduling demos, tracking CRM activity, identifying target accounts, and executing outbound prospecting campaigns.

This role is for a GTM Methodology Lead at Synthesia, an AI video platform company. The lead will own the global rollout and adoption of revenue methodologies like MEDDPICC and Command of the Message across Sales and Post-Sales teams. Responsibilities include developing strategy, designing training, embedding methodologies into CRM and processes, and measuring effectiveness to accelerate revenue growth and forecast accuracy. The ideal candidate has extensive experience in B2B SaaS revenue enablement and GTM strategy.

Customer Support Associate for Synthesia, an AI video platform. Responsibilities include responding to customer inquiries, resolving issues, escalating complex cases, and maintaining customer records. Requires 1+ year of technical support experience, strong communication skills, and CRM proficiency.

Sales Development Representative for an AI video platform company. Focuses on inbound lead qualification, prospecting, and setting up meetings for Account Executives. Requires sales background or interest, strong communication skills, and ability to work in a fast-paced environment.