Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Sales Operations Specialist This role focuses on optimizing sales operations through data-driven workflows, automations, and AI-powered solutions. The specialist will design and deploy automations, integrate systems, and use data and AI tools to generate insights, ultimately enhancing the go-to-market engine. The role emphasizes collaboration and continuous improvement using technology. | — | 5 |
| Manager, Global IT Service Desk Manager for Zendesk's Global IT Service Desk, focusing on operational excellence, process improvement, and leading teams. The role involves bridging technical support with employee experience and identifying opportunities for automation and AI integration within IT operations, aligning with the company's 'AI-first' vision. | — | 1 |
| Digital Sales Representative This role is a Digital Sales Representative for Zendesk, focusing on customer experience and driving sales of their SaaS product. It involves lead management, consultative selling, and customer advocacy. The role requires sales experience, strong communication skills, and the ability to work in a fast-paced environment. While Zendesk uses AI in its operations and for application screening, this specific role is not directly involved in building or researching AI/ML models. |
| — |
| 0 |
| Specialist, People Services (AMER/LATAM) This role is for a Specialist in People Services at Zendesk, focusing on HR support for North American and Latin American regions. The position requires expertise in payroll, benefits administration, and HR systems like Workday, with a strong emphasis on compliance and operational excellence in a shared services environment. While the company mentions being an "AI-first environment" and using AI for application screening, the core responsibilities of this role are in traditional HR operations, not in building or directly utilizing AI/ML models. | — | 0 |
| Specialist, People Services This role is for a Specialist in People Services at Zendesk, focusing on HR operations for the APAC region. The primary responsibilities include responding to employee inquiries about payroll and benefits, administering regional benefit programs, ensuring data integrity in Workday, harmonizing Total Rewards processes, and maintaining compliance and audit documentation. The role requires a strong understanding of APAC Total Rewards, critical thinking, and operational discipline. Experience with Workday and Zendesk is preferred, and the candidate should be adaptable to embracing AI and automation tools. | — | 0 |
| Senior Analyst, HR Ops Integration This role is for a Senior Analyst, HR Ops Integration at Zendesk. The primary focus is on ensuring accurate and efficient employee lifecycle administration. Responsibilities include transforming ad hoc processes into scalable capabilities, serving as an escalation path for HR operations, coordinating with IT, Procurement, and Legal, and leading process and systems work streams for strategic initiatives. The role requires strong problem-solving, communication, and project management skills, with a required background in HR operations and Workday experience. | — | 0 |