Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Senior Product Manager, AI Agents Testing Product Manager for Zendesk's AI Agents Testing & Observability suite, focusing on simulation, quality scoring, experimentation, and regression detection to ensure enterprise trust and scalability of agentic AI in customer service. | Eval GateAgent | 8 |
| Principal Voice AI Engineer Principal Voice AI Engineer to lead and accelerate voice and conversational AI initiatives, focusing on Speech and Natural Language Processing (NLP). The role involves spearheading the development and deployment of AI/ML technologies for voice-enabled customer experiences, overseeing research in ASR, TTS, LLMs, and conversational systems, and transforming advanced AI models into production systems. | Post-train |
| 8 |
| Senior Machine Learning Scientist Senior Machine Learning Scientist to work on an AI Agent system (Gen3) for Zendesk's chatbot and voice assistance. The role involves owning product areas, bridging ML research and real-world impact, shaping roadmaps, and collaborating with cross-functional teams. Responsibilities include designing and testing AI solutions, owning research projects end-to-end, discussing ideas, keeping up with NLP/ML literature, working with ML engineers, using tools for rapid implementation, and collaborating with product managers. | Agent | 8 |
| Senior AI Success Strategist, Customer Success This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI-powered Resolution Platform. The Senior AI Success Strategist will translate product capabilities into business strategies, define long-term AI visions, align internal and external teams, and drive adoption and expansion to maximize business impact, customer satisfaction, and retention. The role requires strong project management, product knowledge, business acumen, consultation skills, and an understanding of responsible AI and compliance. | — | 5 |
| Senior Manager, Sales Operations This role supports the VP of Sales Development by shaping and executing the operating rhythm for the global Sales Development organization. It involves partnering across regions and functions to ensure the business operates with the right data, cadence, insights, and process discipline to support growth at scale. The role will help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support, demonstrating fluency with Large Language Models and AI automation tools like Claude Code and OpenAI Codex. | — | 5 |
| GTM Enablement Associate Zendesk is seeking a GTM Enablement Associate to join their team. This role focuses on designing, building, and delivering enablement programs for their go-to-market organization. The associate will diagnose performance gaps, create solutions, and facilitate training. A key aspect of the role is exploring and experimenting with AI tools to improve enablement processes, content creation, personalization, and delivery. The position requires at least 2 years of experience in sales enablement or a similar role, strong analytical and problem-solving skills, and a genuine enthusiasm for AI. | — | 5 |
| AI Services Consultant II French or German Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory. | — | 5 |
| AI Services Consultant II - German Speaker Zendesk is seeking an AI Services Consultant II to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on accelerating customer time-to-value, acting as a technical expert, and ensuring successful project delivery and adoption of Zendesk AI solutions. The consultant will provide technical guidance, manage change, and collaborate with internal teams to drive measurable business outcomes for customers. | Ship | 5 |
| AI Success Strategist, Customer Success (German or Italian or English or French or Norwegian Speakers) This role focuses on customer success for AI solutions within an enterprise SaaS context. The AI Success Strategist will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The role emphasizes maximizing business impact, customer satisfaction, and retention by accelerating adoption and operational excellence of Zendesk's AI-powered Resolution Platform. It involves strategic planning, solution design, stakeholder alignment, and measuring AI impact on commercial outcomes. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at Zendesk, focused on selling AI-powered customer experience solutions to large enterprise clients. The role involves driving adoption of Zendesk's AI platform, leading strategic deals, and translating AI capabilities into measurable business outcomes for customers. | — | 5 |
| Principal Solutions Consultant This role is for a Principal Solutions Consultant at Zendesk, focusing on architecting and positioning AI-powered customer experience (CX) and employee service (ES) solutions. The consultant will act as a trusted advisor, bridging business vision with technology to drive complex engagements and transform operations. Responsibilities include leading strategic solution design, driving technical strategy across the sales cycle, championing AI and automation, influencing product evolution, delivering executive-level engagements, orchestrating cross-functional teams, executing proofs of value, designing scalable cloud solutions, and promoting thought leadership in AI and CX. | — | 5 |
| AI Services Consultant II French Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research. | — | 5 |
| AI Services Consultant II- London Zendesk is seeking an AI Services Consultant II in London to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on delivering technical solutions, ensuring customer adoption, and driving business outcomes through effective configuration and project management of Zendesk's AI products. The position requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and their application in enterprise SaaS environments. | — | 5 |
| Senior Solutions Consultant This role is for a Senior Solutions Consultant at Zendesk, focusing on transforming how clients use Zendesk's AI-powered platform for Customer Experience (CX) and Employee Services (ES). The consultant will act as a trusted advisor, architecting AI-driven solutions, leading technical discovery, and driving technical strategy through the sales cycle. They will translate advanced AI/ML capabilities into business narratives, integrate solutions using APIs and cloud platforms, and measure the impact of AI performance metrics. The role also involves collaborating with sales, product, and customer success teams to champion AI adoption and stay updated on AI and CX technologies. | — | 5 |
| Principal Customer Success Manager This role is for a Principal Customer Success Manager at Zendesk, focusing on managing enterprise-level accounts, driving product adoption, retention, and expansion within the customer support and employee services SaaS suite. The role involves building strong customer relationships, developing success plans, and collaborating with internal teams to ensure customers achieve measurable ROI. | — | 0 |
| Employee Service Success Specialist This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap. | — | 0 |
| Principal Value Architect Zendesk is seeking a Principal Value Architect for their Pre-Sales Value Consulting team. This role involves building relationships with customers during the sales cycle to identify and architect value consulting, CX strategy, and tailored value insights. The architect will develop B2C, B2B, and B2B2C value cases, influence ARR, and partner with sales and customer success teams. The role requires deep understanding of customer support and contact centre technology, strong facilitation and executive communication skills, and the ability to perform financial/ROI analysis and data analysis to make recommendations based on customer KPI data and Zendesk solutions. | — | 0 |
| Senior Sales Product Specialist This role is for a Senior Sales Product Specialist at Zendesk, focusing on their Employee Service solutions. The primary responsibilities include positioning use cases, supporting the sales cycle, conducting ROI analyses, providing subject matter expertise, and collaborating with product development. The role requires significant experience in B2C sales, HR/IT service management, and navigating complex sales cycles within the SaaS space. While the company mentions AI in application screening, the role itself is sales-focused and not directly involved in building or deploying AI/ML models. | — | 0 |
| Senior SMB Account Executive Senior Account Executive role at Zendesk, focused on growing the Corporate account base by hunting new opportunities, expanding existing clients, and closing deals. The role requires B2B sales experience, a passion for AI and SaaS, and skills in relationship building, cross-functional collaboration, and revenue growth. | — | 0 |
| Senior Strategic Programme Manager (SaaS) This role is for a Senior Strategic Program Manager at Zendesk, focused on driving the delivery success of large EMEA customer accounts within a SaaS environment. The role involves managing complex stakeholder landscapes, ensuring plans translate into execution, and delivering outcomes aligned with customer strategic goals. It requires strong program management, operational excellence, and internal stakeholder interface skills, acting as a bridge between customer needs and internal Product/Engineering teams. | — | 0 |
| Senior Enterprise Account Executive Senior Enterprise Account Executive role at Zendesk, focused on driving revenue growth by acquiring new enterprise customers and expanding existing partnerships within the SaaS space. The role involves managing complex sales cycles, building C-level relationships, and leveraging data insights to optimize sales strategies. | — | 0 |