Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Staff Machine Learning Engineer, AI Agent Staff Machine Learning Engineer focused on building AI Agent experiences for customer support, involving reasoning, tool use, and integration with Zendesk systems. The role emphasizes end-to-end product development, reliability, and technical leadership. | Agent | 8 |
| AI Agent Abuse Prevention Engineer This role focuses on preventing abuse and ensuring security for AI agents within a SaaS customer support platform. Responsibilities include threat modeling, designing mitigation controls, building detection systems, and leading cross-functional security initiatives related to AI agents. | Agent | 7 |
| Senior Machine Learning Engineer (Hybrid - Austin or SF) Senior Machine Learning Engineer to drive the development and deployment of advanced ML and AI solutions, particularly LLMs and deep learning. Responsibilities include architecting and scaling ML systems, ensuring enterprise-grade performance, reliability, and compliance, and driving MLOps best practices. The role requires strong programming skills, experience with data pipelines and deployment tools, and the ability to translate business needs into analytical solutions. |
| ServePost-train |
| 7 |
| Director, Product Management Director of Product Management for Zendesk's Support Core organization, focusing on defining and leading the strategy for foundational support systems (Ticketing, Search, Email, Lists). The role involves transforming core systems into AI-forward, composable components, owning both platform capabilities and shared product experiences, and enabling product teams to move faster with AI-integrated solutions. This includes modernizing architecture, elevating developer experience, and embedding AI capabilities throughout the core. | AgentServe | 7 |
| Senior Product Manager - AI Agents Senior Product Manager to own the AI agent infrastructure for the Forethought platform. This includes the reasoning engine, authoring tools, self-improvement mechanisms, and multi-channel infrastructure. The role requires guiding roadmap development, defining the authoring and configuration experience, setting quality standards for AI agent interactions, designing for multiple personas, and leading hypothesis-driven product development. Requires 5+ years in B2B SaaS PM with experience shipping AI/ML products, a deep understanding of language models and agentic architectures, and a track record of defining quantitative success metrics for AI systems. | Agent | 7 |
| Senior Manager, MarTech & AI Transformation This role focuses on architecting and driving the transformation of MarTech stacks towards AI-driven orchestration, including piloting GenAI use cases, managing vendor evaluations, and establishing AI governance. It involves integrating core Martech platforms with AI applications and predictive models, and upskilling the marketing organization. | Agent | 7 |
| Senior Technical Program Manager, Product Development Senior Technical Program Manager to drive complex, cross-functional technical programs for Zendesk's AI and CX priorities, specifically focusing on Forethought AI Agents. The role involves translating strategy into executable plans, managing delivery risks, and ensuring high-quality outcomes for AI-powered customer experiences. | — | 5 |
| Senior Full Stack Engineer, Solve Voice This role focuses on building the backend services for a real-time voice AI product, emphasizing latency, reliability, and observability. It involves integrating with telephony, WebRTC, audio processing, and external AI/speech services to improve conversation flow and enable AI-driven support. The engineer will also ship end-to-end product features and address real-time interaction challenges. | Serve | 5 |
| Strategy and Operations, Principal, Renewals This role is for a Strategy and Operations Principal focused on Global Renewals within a B2B SaaS company. The primary responsibilities include partnering with the VP of Renewals, building forecasting models for renewals, setting targets, optimizing processes, and leveraging AI/advanced analytical tools to automate forecasting, identify at-risk accounts, and optimize renewal workflows. The role requires experience in high-growth B2B SaaS, deep understanding of the Renewals lifecycle, proficiency in Salesforce, forecasting systems (Clari/Gong), and AI/ML tools for predictive analytics, SQL, Excel/Sheets, and BI tools. | — | 5 |
| Senior Learning Architect, Customer Education This role focuses on designing, building, and maintaining an educational ecosystem for Zendesk customers, turning complex technical workflows into impactful learning experiences. It involves identifying opportunities to use AI for content development, learning enhancement, and measurement improvement, and overseeing the full content lifecycle with AI-powered analytics. | — | 5 |
| Senior Manager, Sales Operations This role supports the VP of Sales Development by shaping and executing the operating rhythm for the global Sales Development organization. It involves partnering across regions and functions to ensure the business operates with the right data, cadence, insights, and process discipline to support growth at scale. The role will help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support, demonstrating fluency with Large Language Models and AI automation tools like Claude Code and OpenAI Codex. | — | 5 |
| Sr. Operations Manager This role supports the Product Development Operations team, focusing on strengthening operational rigor in a SaaS environment. It involves improving planning, execution, and ways of working, with a strong emphasis on building scalable, AI-first operational mechanisms to enhance team efficiency and delivery. The role will leverage AI to automate repetitive tasks, improve decision support, and increase the speed and quality of operational execution, including concepts like multi-agent orchestration. | — | 5 |
| Senior Product Designer The Senior Product Designer will lead innovative initiatives and collaborate with a cross-functional team to deliver a unique customer co-creation experience, accelerating the customer service product experience. This role involves user research, defining strategy, and crafting end-to-end product journeys for AI-driven CS products. | — | 5 |
| Lead Business Process Analysis Analyst This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance. | Agent | 5 |
| Senior Backend Engineer, Connectors & Discover Senior Backend Engineer responsible for the data layer powering Zendesk's AI products, focusing on building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations. This involves designing and maintaining connectors (ETL), extending the insights engine, building resilient data pipelines, and optimizing search indices for RAG and retrieval features. | AgentData | 5 |
| Senior Fullstack Engineer, Solve Senior Full Stack Engineer to build and improve backend systems for a real-time voice AI product, focusing on low-latency systems, integrations, performance, and reliability. The role involves shipping product features across the voice platform and collaborating with product and design. | Ship | 5 |
| Director, Software Engineering Director of Software Engineering to lead and scale global Platform engineering teams, driving the architecture and delivery of API-first, cloud-native platform services that enable partners and customers to build intelligent, AI-powered experiences at scale. The role involves defining platform strategy, owning architecture, partnering with AI teams, driving operational excellence, and staying current with AI tools and technologies. | Agent | 5 |
| Senior Product Manager Senior Product Manager to lead an approvals workflow engine, integrating with AI Agents and external Agentic AI platforms, focusing on customer productivity and employee services. The role involves setting vision, roadmap, driving execution, and ensuring scalability. | — | 5 |
| Commercial Account Executive (Hunter) Commercial Account Executive (Hunter) at Zendesk, focused on selling SaaS solutions powered by AI to new commercial accounts. The role involves identifying, engaging, and closing new business, leveraging AI-driven insights and sales tools to drive revenue growth and customer success. Requires a strong B2B sales track record, executive relationship building, and proficiency with AI and digital sales tools. | — | 5 |
| Commercial Account Executive This role is for a Commercial Account Executive at Zendesk, focusing on B2B sales within the SaaS landscape. The role involves expanding the commercial account base by closing deals, building customer relationships, and introducing Zendesk's solutions, particularly those enhanced by AI. The executive will leverage AI-driven insights, customer intent analysis, and predictive analytics to drive revenue growth, identify upsell/cross-sell opportunities, and manage sales cycles. Collaboration with AI Specialists and Solutions Engineers is expected, along with a deep understanding of technology and AI trends to inform sales strategies and contribute to product direction. The role requires proficiency in using AI and digital sales tools to optimize sales performance and automate workflows. | — | 5 |
| Senior Sales Operations Analyst - AI Product Specialists This role supports Zendesk's AI Product Specialist sales organization by optimizing workflows, ensuring data integrity, and driving data-driven sales and product strategies. It involves CRM management, automation, analytics, and cross-functional collaboration to support AI product adoption and sales operations. | — | 5 |
| Software Engineer Intern Software Engineer Intern to lead a self-directed, innovative project focused on next-generation solutions, operating outside the team's critical roadmap. The role involves defining scope, designing, and implementing an exploratory technical project, potentially leveraging AI/ML or new integrations, from concept to working prototype. | Data | 5 |
| AI Success Strategist, Customer Success This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI solutions. The strategist will translate product capabilities into business strategies, drive adoption, maximize business impact, and build executive partnerships to ensure long-term AI success for customers. The role emphasizes accelerating time-to-value, owning multi-year AI roadmaps, and delivering quantifiable commercial outcomes through AI adoption. | — | 5 |
| Product Manager, MarTech & Digital Systems Product Manager for MarTech & Digital Systems at Zendesk, focusing on scaling marketing technology and embedding AI for personalized customer journeys and flexible revenue models. The role involves defining product vision, implementing AI solutions (predictive, generative, agentic), managing digital channels, ensuring system architecture and integrations, and partnering with cross-functional teams. Key responsibilities include evaluating and governing AI solutions, architecting digital marketing systems, overseeing data flow, and ensuring data quality and governance, especially for AI tools. | Agent | 5 |
| Senior Solutions Consultant This role is for a Senior Solutions Consultant at Zendesk, focusing on their AI-powered customer experience platform. The consultant will act as a trusted advisor, architecting and demonstrating solutions that leverage AI/ML capabilities to meet customer challenges and drive business value. Responsibilities include technical and business discovery, translating AI/ML concepts into business narratives, driving technical strategy through the sales cycle, integrating solutions, collaborating with internal teams, measuring impact, championing AI adoption, and staying current with AI trends. The role requires strong presales or solutions consulting experience, a deep understanding of AI technologies, and expertise in CX/ES domains. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive responsible for driving revenue growth by acquiring new Enterprise customers and expanding Zendesk's AI-driven service solutions within strategic accounts. This role involves managing complex sales cycles, building C-level relationships, and understanding Zendesk's AI and CX platform to align with customer business objectives. | — | 5 |
| Director, Strategic Enterprise Sales (Bay Area) Director of Strategic Enterprise Sales at Zendesk, leading a team to drive revenue and expansion in Enterprise accounts by leveraging AI-driven sales strategies and solutions. Focuses on customer experience (CX) and employee experience (EX) transformation through AI and automation. | — | 5 |
| Engineering Manager Engineering Manager for Zendesk's Authentication team, focusing on core authentication and access management services. The role involves leading a distributed team, defining roadmaps, driving operational excellence, and partnering with various departments to ensure secure, reliable, and scalable systems. While the core function is not AI development, the role requires comfort with AI-powered productivity tools and leading the adoption of Agentic AI for authentication use cases. | — | 1 |
| Sales Operations Lead Sales Operations Lead for Zendesk's AI Product Specialist organization, focusing on designing and executing the sales operations function to support AI capabilities embedded in customer experience solutions. This role involves pipeline governance, forecasting, process design and harmonisation, M&A integration, data governance, automation, analytics, and cross-functional partnership, with a strong emphasis on scaling operational frameworks for a rapidly growing AI sales motion. | — | 1 |
| Staff Software Engineer This role is for a Staff Software Engineer on the core Data and Analytics team at Zendesk. The team works on an AI-native data and analytics platform built on memory graphs, supporting agentic insight discovery. The role involves full-stack development using Java, Spring, TypeScript, and React, with a focus on building and deploying new capabilities, enhancing analytics and measurement functions, and collaborating with the team and product management. Experience with data and ETL pipelines, Spark, and distributed systems is required. | — | 0 |
| Principal Product Manager - Partner Sales The Principal Product Manager for Partner Sales will lead the evolution of Zendesk's partner technology ecosystem, focusing on creating a frictionless Go-To-Market motion for partners by integrating PRM platforms like Impartner with core internal GTM systems such as Salesforce and Adobe. The role involves defining product vision and roadmap, optimizing the partner journey, driving revenue velocity through automation, and collaborating with cross-functional teams to deliver solutions that accelerate partner deal velocity and reduce administrative overhead. | — | 0 |
| IT Principal Enterprise Delivery Lead This role is for an IT Principal Enterprise Delivery Lead responsible for orchestrating large-scale testing across complex integrations and transformation programs, acting as the primary QA delivery lead to ensure critical projects do not fail. The role drives QA governance, quality gates, and defect management by operationalizing frameworks, ensuring predictable and high-quality delivery outcomes. | — | 0 |
| Senior Security Compliance Analyst Senior Security Analyst focused on technical reviews for HIPAA and FedRamp compliance within a SaaS environment. Responsibilities include reporting, data analysis, cross-functional collaboration with Legal, Engineering, Product, and GRC teams, and providing technical expertise in customer meetings and sales engagements. Requires strong app/UI testing skills, familiarity with SaaS stacks and cloud environments, understanding of compliance frameworks (GDPR, ISO, SOC 2, HIPAA, FedRAMP), and security fundamentals. | — | 0 |
| Senior Alliance Manager, AWS This role focuses on managing and driving strategic partnerships with AWS to maximize co-sell motions and create joint value propositions that accelerate business growth. It involves collaborating with AWS teams, navigating the AWS Marketplace, and supporting go-to-market efforts. | — | 0 |
| Senior Principal Partner Programs Manager This role focuses on architecting and scaling AI-first partner programs to drive adoption and revenue growth within the Zendesk partner ecosystem. It involves designing and executing initiatives to expand partner impact, unlock new routes to market, and build the engine for an AI-driven future. The responsibilities include program architecture, innovation, operational excellence, communication, and leadership, with a strong emphasis on cross-functional collaboration with executive leadership, Sales, Product, Finance, Operations, and Marketing. | — | 0 |
| Revenue Recognition Manager This role is for a Revenue Recognition Manager at Zendesk, focusing on ASC 606 compliance, advisory services for customer contracts, data analysis for business practices, process improvement, financial reporting, and audit support within the SaaS industry. Requires heavy knowledge of ASC 606 and experience with accounting software. | — | 0 |
| Senior Engineering Manager Senior Engineering Manager to lead a team focused on cloud governance, IAM, secrets management, and delivery, strengthening cloud security architecture and compliance posture through automation. The role involves managing a distributed team, overseeing initiatives, partnering with security and product teams, and ensuring secure-by-default platforms and guardrails. Experience with enterprise-grade AWS environments, DevOps methodologies, and security/compliance frameworks is required. | — | 0 |
| HRIS Consultant (Workday) This role is for an HRIS Analyst with a focus on Workday configuration, business process design, reporting, and integrations. It involves end-to-end ownership of Workday Recruiting modules, production support, system evolution, and stakeholder partnership. The role also includes mentorship and cross-training of junior team members. | — | 0 |
| Principal Data Product Manager Zendesk is seeking a Principal Data Product Manager to own the strategy, roadmap, and implementation of critical business metrics. This role involves collaborating with senior stakeholders to define metrics, ensuring data integrity, and providing insightful analysis to drive data-driven decision-making across the company. The ideal candidate will have a strong understanding of data platforms and enterprise analytics. | — | 0 |
| Travel and Expense Manager Manage the global Travel and Expense program, ensuring alignment with company objectives and financial discipline. This role involves end-to-end management of travel and expense tools, vendor relationships, and policy compliance, including leading process improvements, audit remediation, and executing global Travel RFPs. The position requires a strategic thinker with strong pattern recognition and the ability to manage change across a fast-paced, global environment. | — | 0 |
| Senior Certification and LMS Administration Specialist This role focuses on managing and scaling Zendesk's global certification programs and LMS infrastructure. It involves developing strategic roadmaps, optimizing certification lifecycles, managing LMS systems and integrations, and reporting on key performance metrics. The role aims to deliver data-driven learning experiences and enhance skill validation, product adoption, and customer satisfaction. While AI is mentioned in the context of "AI-driven support" and "AI and practitioner-first world," the core responsibilities are centered around program management, operational excellence, and LMS administration, rather than direct AI/ML development or research. | — | 0 |
| Senior Sales Product Specialist - Overlay Role This role is a Senior Sales Product Specialist for Zendesk's Employee Service solutions. The primary focus is on B2B sales, positioning use cases, supporting the sales cycle, and collaborating with product development. While the company mentions AI is used for application screening, the role itself is sales-focused and not directly involved in building or deploying AI/ML models. | — | 0 |
| Premier Support Engineer This role is for a Premier Support Engineer at Zendesk, focusing on providing technical support and guidance to enterprise customers. The role involves troubleshooting complex SaaS solutions, understanding Zendesk architecture, and advising on product usage, APIs, and SDKs. It requires strong communication, prioritization, and cross-functional collaboration skills. | — | 0 |
| Senior Services Consultant - Amazon Connect This role is for a Senior Services Consultant focused on the technical delivery of Zendesk for Contact Center solutions, specifically using Amazon Connect. Responsibilities include requirements gathering, solution design, configuration, deployment in AWS, client training, and communication with project teams. Requires strong experience with Amazon Connect, AWS, Python, and cloud-based solutions. | — | 0 |
| Director, IT Finance Zendesk is seeking a Director of IT Finance to lead teams supporting financial processes (Record to Report, Source to Pay), optimize financial systems, and drive AI-driven automation strategies. The role involves business partnership, systems transformation (ERP migrations), and operational innovation. | — | 0 |
| Solutions Architect - Pre Sales - Amazon Connect This role is a pre-sales Solutions Architect for Zendesk's Contact Center Platform, focusing on designing and scoping customized solutions using Zendesk products and services, with a strong emphasis on Amazon Connect. | — | 0 |
| Executive Assistant Executive Assistant role at Zendesk, supporting senior executives with calendar management, travel, expenses, and special projects. Requires 4+ years of experience, strong organizational and communication skills, and technical fluency in Google Workspace. The role involves leading administrative teams and planning events. Zendesk mentions AI may be used in application screening. | — | 0 |
| Senior Manager, International Tax This role is for a Senior Manager, International Tax at Zendesk. It focuses on supporting the company's global tax footprint, evaluating cross-border transactions from a US tax perspective, and assisting with domestic tax matters. Key responsibilities include supporting US tax analysis of international transactions, modeling tax implications, collaborating on the tax provision process, and supporting M&A activity. The role requires strong technical knowledge of US international tax concepts and US GAAP tax accounting. | — | 0 |
| Enterprise Account Executive Enterprise Account Executive role at Zendesk, focused on driving revenue growth by acquiring new enterprise customers and expanding existing accounts. Responsibilities include managing complex sales cycles, building C-level relationships, and leveraging data insights for prospecting and retention. Requires a proven track record in B2B SaaS sales with at least 8 years of experience. | — | 0 |
| Field Marketing Manager, San Francisco Bay Area Zendesk is seeking a Field Marketing Manager to own and scale Bay Area marketing, positioning Zendesk as a leader in AI for Service. This role involves developing go-to-market plans, partnering with sales, creating engaging customer experiences, and measuring program impact. The ideal candidate has extensive experience in field marketing, strong project management skills, a data-driven mindset, and executive presence. | — | 0 |