Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Senior Product Manager, AI Agents Testing Product Manager for Zendesk's AI Agents Testing & Observability suite, focusing on simulation, quality scoring, experimentation, and regression detection to ensure enterprise trust and scalability of agentic AI in customer service. | Eval GateAgent | 8 |
| Director, Product Management Director of Product Management for Zendesk's Support Core organization, focusing on defining and leading the strategy for foundational support systems (Ticketing, Search, Email, Lists). The role involves transforming core systems into AI-forward, composable components, owning both platform capabilities and shared product experiences, and enabling product teams to move faster with AI-integrated solutions. This includes modernizing architecture, elevating developer experience, and embedding AI capabilities throughout the core. |
| AgentServe |
| 7 |
| Senior Product Manager - AI Agents Senior Product Manager to own the AI agent infrastructure for the Forethought platform. This includes the reasoning engine, authoring tools, self-improvement mechanisms, and multi-channel infrastructure. The role requires guiding roadmap development, defining the authoring and configuration experience, setting quality standards for AI agent interactions, designing for multiple personas, and leading hypothesis-driven product development. Requires 5+ years in B2B SaaS PM with experience shipping AI/ML products, a deep understanding of language models and agentic architectures, and a track record of defining quantitative success metrics for AI systems. | Agent | 7 |
| Senior Product Manager Senior Product Manager to drive the evolution of AI-augmented customer service products at Zendesk, focusing on defining strategy, roadmap, and execution for features that empower end-users, agents, and admins. Requires deep technical expertise in B2B SaaS Product Development and AI/ML products, with a track record of launching impactful AI products. | Ship | 5 |
| Senior AI Success Strategist, Customer Success This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI-powered Resolution Platform. The Senior AI Success Strategist will translate product capabilities into business strategies, define long-term AI visions, align internal and external teams, and drive adoption and expansion to maximize business impact, customer satisfaction, and retention. The role requires strong project management, product knowledge, business acumen, consultation skills, and an understanding of responsible AI and compliance. | — | 5 |
| Senior Technical Program Manager This role is a Senior Program Manager focused on AI and Agent Experience within Zendesk's Product Development team. The primary responsibility is to define and execute the roadmap for AI solutions for admins and agents, working closely with AI teams and internal stakeholders to drive cross-product initiatives and unify the customer experience for AI products. The role involves leading company-wide programs, guiding quarterly planning, identifying and mitigating risks, and facilitating team processes. While the role is deeply involved with AI products, it is a program management function, not a direct AI/ML building role. | — | 5 |
| Senior Technical Program Manager, Product Development Senior Technical Program Manager to drive complex, cross-functional technical programs for Zendesk's AI and CX priorities, specifically focusing on Forethought AI Agents. The role involves translating strategy into executable plans, managing delivery risks, and ensuring high-quality outcomes for AI-powered customer experiences. | — | 5 |
| Strategy and Operations, Principal, Renewals This role is for a Strategy and Operations Principal focused on Global Renewals within a B2B SaaS company. The primary responsibilities include partnering with the VP of Renewals, building forecasting models for renewals, setting targets, optimizing processes, and leveraging AI/advanced analytical tools to automate forecasting, identify at-risk accounts, and optimize renewal workflows. The role requires experience in high-growth B2B SaaS, deep understanding of the Renewals lifecycle, proficiency in Salesforce, forecasting systems (Clari/Gong), and AI/ML tools for predictive analytics, SQL, Excel/Sheets, and BI tools. | — | 5 |
| Senior Product Designer Senior Product Designer for Zendesk's Agent Workspace team, focusing on core agent experiences for customer service software. The role involves designing solutions to simplify complexity, reduce friction, and improve agent efficiency and collaboration. Requires experience in enterprise SaaS, customer service, and workflow-heavy products, with proficiency in design tools and AI prototyping tools. | — | 5 |
| Senior Learning Architect, Customer Education This role focuses on designing, building, and maintaining an educational ecosystem for Zendesk customers, turning complex technical workflows into impactful learning experiences. It involves identifying opportunities to use AI for content development, learning enhancement, and measurement improvement, and overseeing the full content lifecycle with AI-powered analytics. | — | 5 |
| Manager, Customer Success Manager of Customer Success for the French region, responsible for leading a team of 4-10 Customer Success Managers. The role focuses on driving strategic adoption and integration of AI-enabled customer success tools, maximizing team performance and customer outcomes, and cultivating continuous AI fluency within the team. The manager will also be responsible for operational excellence, performance management, and talent development. | — | 5 |
| Senior Product Manager Senior Product Manager at Zendesk, Pune, India, focused on architecting product-led growth experiences that drive customer acquisition, success, and retention. The role involves defining the growth roadmap, optimizing the self-serve customer journey, and identifying high-value AI use cases for onboarding, workflows, and recommendations. Requires 8+ years in B2B SaaS product management with a proven track record in growth motions and experience with workflow or customer service products. Emphasizes responsible and value-driven AI usage. | — | 5 |
| AI Services Consultant II This role is for an AI Services Consultant at Zendesk, focusing on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert, guiding customers through configurations, integrations, and optimization to drive adoption, operational excellence, and measurable business impact. Key responsibilities include technical guidance, change management, successful project delivery, customer satisfaction, and cross-functional collaboration. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Experience in enterprise technology/SaaS professional services and managing AI adoption programs is essential. | Ship | 5 |
| Solutions Consultant This role is a Solutions Consultant at Zendesk, focusing on customer experience and employee services. The primary responsibility is to partner with customers to understand their challenges, assess their AI readiness, and design/showcase innovative solutions that leverage Zendesk's AI capabilities. The role involves translating advanced AI/ML concepts into business-focused narratives, architecting scalable solutions using Zendesk APIs and cloud platforms, and demonstrating the ROI of AI-driven features through analytics and performance metrics. While the role deeply understands and applies AI technologies, it does not involve building or shipping AI models directly, but rather integrating and selling solutions that utilize them. | — | 5 |
| Director, Product Management Product Management Director for Zendesk, focusing on defining and executing AI-driven product strategies for enterprise customers to optimize customer experience and scale service. The role involves leading product managers, partnering with cross-functional teams, and engaging with customers to deliver measurable outcomes in B2B SaaS. | — | 5 |
| Senior Manager, Sales Operations This role supports the VP of Sales Development by shaping and executing the operating rhythm for the global Sales Development organization. It involves partnering across regions and functions to ensure the business operates with the right data, cadence, insights, and process discipline to support growth at scale. The role will help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support, demonstrating fluency with Large Language Models and AI automation tools like Claude Code and OpenAI Codex. | — | 5 |
| GTM Enablement Associate Zendesk is seeking a GTM Enablement Associate to join their team. This role focuses on designing, building, and delivering enablement programs for their go-to-market organization. The associate will diagnose performance gaps, create solutions, and facilitate training. A key aspect of the role is exploring and experimenting with AI tools to improve enablement processes, content creation, personalization, and delivery. The position requires at least 2 years of experience in sales enablement or a similar role, strong analytical and problem-solving skills, and a genuine enthusiasm for AI. | — | 5 |
| Sales Operations Analyst This role is for a Sales Operations Analyst at Zendesk, an AI-first organization. The analyst will partner with APAC Sales Development Leadership to drive efficiency in the top-of-funnel sales engine using data and AI/automation. Responsibilities include creating dashboards, influencing AI-powered automation platforms, ensuring data accuracy, and providing system support. The role requires analytical skills, SaaS expertise, and proficiency in Salesforce and data visualization tools, with a preference for experience integrating AI tools into GTM workflows. | — | 5 |
| Learning Innovation Specialist This role focuses on innovating and orchestrating AI-powered adaptive learning experiences within Zendesk Academy to accelerate customer and partner adoption and retention. It involves designing and leading pilot programs, collaborating cross-functionally, and scaling initiatives to drive business growth. | Ship | 5 |
| AI Services Consultant This role is for an AI Services Consultant at Zendesk, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert and trusted advisor, guiding customers through configurations, integrations, and optimization to ensure they achieve business value and operational excellence from Zendesk's AI solutions. The role involves project management, change management, training, and cross-functional collaboration to drive customer satisfaction and adoption. | — | 5 |
| Product Designer - QA Product Designer for QA team focusing on evolving the QA experience for the age of AI, automating quality insights for human and AI-powered interactions, and revolutionizing AI for service with the Zendesk Resolution Platform. | — | 5 |
| Senior Product Designer The Senior Product Designer will lead innovative initiatives and collaborate with a cross-functional team to deliver a unique customer co-creation experience, accelerating the customer service product experience. This role involves user research, defining strategy, and crafting end-to-end product journeys for AI-driven CS products. | — | 5 |
| Lead Business Process Analysis Analyst This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance. | Agent | 5 |
| Senior Product Manager Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning). | Agent | 5 |
| Senior Program Manager - Customer Analytics This role is for a Senior Program Manager on the Product Development team, focusing on Unified Customer Analytics. The primary responsibility is to define and execute roadmaps for data foundations, measurement frameworks, and customer-facing analytics experiences that demonstrate ROI and drive adoption of Zendesk's AI and automation products. The role involves leading cross-functional programs, guiding planning processes, managing risks, and improving program processes to enhance delivery velocity and predictability. While the role supports AI products, it is not directly building or researching AI models. | — | 5 |
| Senior Product Manager Senior Product Manager to lead an approvals workflow engine, integrating with AI Agents and external Agentic AI platforms, focusing on customer productivity and employee services. The role involves setting vision, roadmap, driving execution, and ensuring scalability. | — | 5 |
| Commercial Account Executive (Hunter) Commercial Account Executive (Hunter) at Zendesk, focused on selling SaaS solutions powered by AI to new commercial accounts. The role involves identifying, engaging, and closing new business, leveraging AI-driven insights and sales tools to drive revenue growth and customer success. Requires a strong B2B sales track record, executive relationship building, and proficiency with AI and digital sales tools. | — | 5 |
| Customer Success Manager Customer Success Manager at Zendesk focused on driving customer adoption and ROI of Zendesk's AI and automation suite for enterprise clients in the APAC region. | — | 5 |
| Sales Operations Specialist This role focuses on optimizing sales operations through data-driven workflows, automations, and AI-powered solutions. The specialist will design and deploy automations, integrate systems, and use data and AI tools to generate insights, ultimately enhancing the go-to-market engine. The role emphasizes collaboration and continuous improvement using technology. | — | 5 |
| Commercial Account Executive This role is for a Commercial Account Executive at Zendesk, focusing on B2B sales within the SaaS landscape. The role involves expanding the commercial account base by closing deals, building customer relationships, and introducing Zendesk's solutions, particularly those enhanced by AI. The executive will leverage AI-driven insights, customer intent analysis, and predictive analytics to drive revenue growth, identify upsell/cross-sell opportunities, and manage sales cycles. Collaboration with AI Specialists and Solutions Engineers is expected, along with a deep understanding of technology and AI trends to inform sales strategies and contribute to product direction. The role requires proficiency in using AI and digital sales tools to optimize sales performance and automate workflows. | — | 5 |
| AI Services Consultant II French or German Speaker - London OR Lisbon This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory. | — | 5 |
| AI Services Consultant II - German Speaker Zendesk is seeking an AI Services Consultant II to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on accelerating customer time-to-value, acting as a technical expert, and ensuring successful project delivery and adoption of Zendesk AI solutions. The consultant will provide technical guidance, manage change, and collaborate with internal teams to drive measurable business outcomes for customers. | Ship | 5 |
| Associate Solutions Consultant Associate Solutions Consultant to support global sales teams by providing technical and functional support, demonstrating how Zendesk meets customer requirements. Requires sales focus, technical savviness, and excellent communication skills. Proficiency with AI tools like LLMs and agents is a plus. | — | 5 |
| Lead Product Designer - AI Copilot Lead Product Designer for Zendesk's AI Copilot team, focusing on defining and designing AI-assisted workflows to simplify customer support agent and admin roles. This role involves a systems-oriented approach to create a best-in-class Copilot experience across all modalities, collaborating closely with product, engineering, and research teams. | — | 5 |
| AI Success Strategist, Customer Success (German or Italian or English or French or Norwegian Speakers) This role focuses on customer success for AI solutions within an enterprise SaaS context. The AI Success Strategist will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The role emphasizes maximizing business impact, customer satisfaction, and retention by accelerating adoption and operational excellence of Zendesk's AI-powered Resolution Platform. It involves strategic planning, solution design, stakeholder alignment, and measuring AI impact on commercial outcomes. | — | 5 |
| Manager, AI Success Strategist, Customer Success This role focuses on customer success and strategic roadmap delivery for AI solutions within an enterprise context. The Manager, AI Success Strategist will own the end-to-end AI roadmap for key customers, translating product capabilities into business strategies, defining long-term AI vision, and driving adoption and operational excellence. The role requires strong project management, product and technical knowledge, business acumen, and the ability to influence executive stakeholders. While the role involves advising on AI strategy and ensuring ethical practices, it is primarily focused on customer adoption and business impact of existing AI products, rather than core AI/ML development or research. | — | 5 |
| Senior Sales Operations Analyst - AI Product Specialists This role supports Zendesk's AI Product Specialist sales organization by optimizing workflows, ensuring data integrity, and driving data-driven sales and product strategies. It involves CRM management, automation, analytics, and cross-functional collaboration to support AI product adoption and sales operations. | — | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, translating product capabilities into business strategies, and managing the AI roadmap for enterprise clients. It emphasizes maximizing business impact, building executive partnerships, and ensuring predictable scaling of AI initiatives. | — | 5 |
| Customer Success Manager Customer Success Manager at Zendesk, focusing on driving AI adoption and customer value for enterprise clients in the Greater China and APAC region. Requires Mandarin proficiency and experience in GTM roles within enterprise SaaS. | — | 5 |
| SMB Account Executive This role is for an SMB Account Executive at Zendesk, focusing on driving SaaS growth within the small and medium-sized business segment. The role involves hunting new opportunities, closing deals, and building customer relationships. It leverages AI-driven insights and solutions to enhance pipeline development, personalize outreach, and craft tailored solutions for customers. The Account Executive will also collaborate with internal teams and stay updated on AI market trends to influence go-to-market strategies. | — | 5 |
| Senior Product Designer - Knowledge AI Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows. | Agent | 5 |
| Senior Product Design Manager - Knowledge AI Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required. | Ship | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, and ensuring customers realize business value and retention improvements. It involves strategic planning, stakeholder alignment, and advising on ethical AI practices. | Ship | 5 |
| AI Success Strategist, Customer Success This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue. | Agent | 5 |
| AI Success Strategist, Customer Success This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI solutions. The strategist will translate product capabilities into business strategies, drive adoption, maximize business impact, and build executive partnerships to ensure long-term AI success for customers. The role emphasizes accelerating time-to-value, owning multi-year AI roadmaps, and delivering quantifiable commercial outcomes through AI adoption. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at Zendesk, focused on selling AI-powered customer experience solutions to large enterprise clients. The role involves driving adoption of Zendesk's AI platform, leading strategic deals, and translating AI capabilities into measurable business outcomes for customers. | — | 5 |
| Principal Solutions Consultant This role is for a Principal Solutions Consultant at Zendesk, focusing on architecting and positioning AI-powered customer experience (CX) and employee service (ES) solutions. The consultant will act as a trusted advisor, bridging business vision with technology to drive complex engagements and transform operations. Responsibilities include leading strategic solution design, driving technical strategy across the sales cycle, championing AI and automation, influencing product evolution, delivering executive-level engagements, orchestrating cross-functional teams, executing proofs of value, designing scalable cloud solutions, and promoting thought leadership in AI and CX. | — | 5 |
| Services Consultant Zendesk is seeking a Services Consultant to advise customers on implementing and optimizing Zendesk solutions, including AI integrations. The role involves driving adoption, configuring the platform, acting as a technical expert, and managing projects to ensure customers achieve business outcomes. The consultant will work closely with internal teams and guide customers through complex configurations. | — | 5 |
| AI Specialist, Customer Success - French speaker This role is for an AI Specialist within Customer Success at Zendesk, focusing on helping French-speaking customers maximize business value from Zendesk's AI agents. The specialist acts as a technical authority and trusted advisor, driving adoption, optimizing customer experience, interpreting AI performance data, and identifying commercial opportunities. The role requires strong customer ownership, technical understanding of AI agents, business acumen, and data analysis skills, with a minimum of 5 years of related experience in enterprise technology/SaaS customer success or similar roles. | — | 5 |
| AI Success Strategist, Customer Success - Nordic Region This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the strategic AI roadmap, maximizing business impact, and building executive partnerships. The strategist translates product capabilities into business strategies, defines long-term AI vision, aligns internal and external teams, and drives execution from adoption through expansion. Success is measured by customer satisfaction, increased automated resolution usage, and improved retention. | Agent | 5 |