Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Staff Machine Learning Engineer Staff ML Engineer to shape the architecture and strategy of Zendesk’s GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration for LLMs across product lines, ensuring AI experiences are safe, performant, and trustworthy. | Eval GateServe | 8 |
| Senior Product Manager Senior Product Manager to drive the evolution of AI-augmented customer service products at Zendesk, focusing on defining strategy, roadmap, and execution for features that empower end-users, agents, and admins. Requires deep technical expertise in B2B SaaS Product Development and AI/ML products, with a track record of launching impactful AI products. | Ship |
| 5 |
| Staff Software Engineer Staff Software Engineer to lead technical delivery for significant product areas—designing, implementing, and operating high-performance front-end applications and the backend services that power them. Influence technical strategy, improve developer productivity and delivery practices, and mentor engineers. Work closely with Data Engineering, Data Platform and Enterprise ML team, building application services directly on top of a modern data platform. | Agent | 5 |
| Senior Product Designer Senior Product Designer for Zendesk's Agent Workspace team, focusing on core agent experiences for customer service software. The role involves designing solutions to simplify complexity, reduce friction, and improve agent efficiency and collaboration. Requires experience in enterprise SaaS, customer service, and workflow-heavy products, with proficiency in design tools and AI prototyping tools. | — | 5 |
| AI Services Consultant This role is for an AI Services Consultant at Zendesk, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert and trusted advisor, guiding customers through configurations, integrations, and optimization to ensure they achieve business value and operational excellence from Zendesk's AI solutions. The role involves project management, change management, training, and cross-functional collaboration to drive customer satisfaction and adoption. | — | 5 |
| Staff Data Platform Engineer Staff Data Platform Engineer role focused on designing, developing, and maintaining the data infrastructure for Zendesk's data platform, enabling advanced analytics and AI/ML integration. Responsibilities include defining architecture, establishing data contracts, delivering scalable data services, implementing observability, and raising engineering standards. Requires strong DevOps, CI/CD, cloud, Kubernetes, and programming experience, with a focus on automation and reliability. | — | 5 |
| Technical Product Manager Technical Product Manager for Audit, Traceability & Observability within the Action Builder team at Zendesk. This role focuses on defining and delivering foundational capabilities for visibility, traceability, and auditability of actions executed by the engine, aiming to improve reliability, compliance, and incident response. It involves owning the product roadmap, defining requirements, partnering with engineering and other teams, translating telemetry into features, prioritizing technical work, developing monitoring tools, and engaging with internal and external customers. The role also defines data governance patterns for audit/traceability data to meet privacy and compliance needs. This is an early-career PM role with high impact and strong cross-functional ownership. | — | 2 |
| Staff Software Engineer - (Identity & Data Engineering Focus) Staff Cloud Developer with backend and frontend expertise to build scalable, secure cloud applications on AWS, focusing on data engineering, API integrations, and identity workflows using AWS serverless technologies. Requires strong Python, JavaScript/Node.js, React, and data pipeline experience. | — | 0 |
| Staff Software Engineer Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers. | — | 0 |
| Staff Software Engineer (Frontend) Staff Software Engineer focused on leading the architecture, development, and technical roadmap for a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products, while also empowering internal teams to integrate their solutions efficiently. The role involves driving engineering excellence, collaborating on high-impact solutions, and mentoring other engineers. | — | 0 |
| Managed Shared Services Consultant This role involves consulting with customers on configuring and optimizing Zendesk products, acting as an extension of their teams. Responsibilities include analyzing current configurations, recommending optimizations, and performing configuration updates. The role requires a background in SQL/Python scripting and experience with analytical tools. | — | 0 |
| Manager, Technical Architecture This role is for a Manager of Technical Architecture within Zendesk's Global Managed & Professional Services organization. The focus is on leading a team that crafts technical engines for customer experience, mentoring team members, managing project deliverables, and contributing to offering definitions. It requires technical breadth in web development and APIs, C-suite presence, and operational agility. Experience in SaaS environments and with Zendesk products is preferred. The role involves managing teams, ensuring billable utilization, productivity, and quality targets, and contributing to business impact through offering improvements and meeting revenue targets. | — | 0 |
| Technical Architect This role is for a Technical Architect at Zendesk, focusing on leading technical strategy, architectural design, and system integrations for strategic global customers. The role involves customer solutioning, technical discovery, designing and presenting Proof of Concepts (POCs), cross-functional collaboration, and influencing the product roadmap. While the company mentions AI-driven customer experience and the potential use of AI in application screening, the core responsibilities of the Technical Architect do not involve building or directly working with AI/ML models or systems. The role requires a strong background in full-stack programming, API-driven architectures, and professional services/consulting within the SaaS industry. | — | 0 |
| Staff Software Engineer Staff Software Engineer for Zendesk's Data Platform team, focusing on building a globally distributed system using AWS and Snowflake. The role involves developing foundational data services, improving data pipelines, and supporting machine learning initiatives. Requires 11+ years of experience in software development/data engineering, with proficiency in Java, Python, or Scala, and experience with Snowflake, DBT, and AWS. | — | 0 |
| Sr. HRIS Analyst (Workday Talent) This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts. | — | 0 |
| Senior Staff Engineer (FE) Senior Staff Software Engineer (Frontend) to lead the technical direction, architecture, and development of a feature-rich system for onboarding, adopting, and managing Zendesk products, while also empowering internal teams to integrate solutions. The role involves driving engineering excellence, collaborating with product and design, mentoring engineers, and owning end-to-end delivery of mission-critical features for enterprise customers. | — | 0 |
| Senior Product Designer Senior Product Designer for Zendesk's Product-Led Growth (PLG) team, focusing on designing customer journeys for discovery, trial, and purchase of AI-powered customer service software. The role involves owning critical customer journeys like pricing and in-product checkout, driving experimentation for funnel optimization, and collaborating with cross-functional teams to deliver impactful designs that improve conversion and monetization. | — | 0 |
| Identity Access Management Engineer Zendesk is seeking an Identity Access Management Engineer to design, configure, test, implement, and maintain systems controlling access to organizational resources. This role focuses on ensuring authorized access and preventing unauthorized entry, managing identity management tools, cloud tooling, and SaaS applications like Okta. Responsibilities include gathering requirements, managing app integrations, defining access policies, and resolving IAM lifecycle issues. | — | 0 |
| Senior Software Engineer (Backend -Fullstack) Senior Software Engineer (Backend - Fullstack) at Zendesk, focusing on building and maintaining customer experience software. Requires strong backend programming skills, experience with JavaScript/React, and familiarity with AI tools for developer productivity. The role involves the full SDLC, collaboration, and mentoring. | — | 0 |
| Business Systems Analyst – Adaptive Planning (Finance Systems) This role is for a Business Systems Analyst focused on financial planning and analysis (FP&A) tools, specifically Workday Adaptive Planning. The responsibilities include supporting budgeting, forecasting, and reporting processes, gathering business requirements, analyzing and improving finance workflows, and collaborating with finance and technology teams. The role requires hands-on experience with Workday Adaptive Planning and a strong understanding of financial planning processes. | — | 0 |
| GTM Engineering Manager GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers, driving the delivery of Prospect-to-Quote and Quote-to-Invoice technology initiatives. Responsibilities include team leadership, agile delivery, system execution on Salesforce, CPQ, Zuora, and Gong, quality assurance, release management, and global stakeholder alignment. Requires strong Salesforce/GTM Systems experience, agile/Scrum expertise, and a technical foundation in Salesforce administration/development. | — | 0 |
| Senior Software DevOps Engineer This role is for a Senior Software DevOps Engineer at Zendesk, focusing on designing, implementing, and maintaining tools and processes for CI/CD, infrastructure automation (Terraform, ArgoCD on AWS), containerization (Docker, Kubernetes), and monitoring (Datadog, Sentry, CloudWatch). The role involves ensuring reliability, security, and performance of infrastructure, with a mention of AI and Cloud Computing as technologies Zendesk uses for its customers. | — | 0 |
| Staff Software Engineer (Fullstack Backend Focused (Ruby+React)) Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog. | — | 0 |
| Solutions Architect (CCaaS) This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions. | — | 0 |
| Engineering Manager Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP). | — | 0 |
| Senior Software Engineer (Frontend) Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot. | — | 0 |