Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Senior Product Manager Senior Product Manager to drive the evolution of AI-augmented customer service products at Zendesk, focusing on defining strategy, roadmap, and execution for features that empower end-users, agents, and admins. Requires deep technical expertise in B2B SaaS Product Development and AI/ML products, with a track record of launching impactful AI products. | Ship | 5 |
| Senior Product Designer Senior Product Designer for Zendesk's Agent Workspace team, focusing on core agent experiences for customer service software. The role involves designing solutions to simplify complexity, reduce friction, and improve agent efficiency and collaboration. Requires experience in enterprise SaaS, customer service, and workflow-heavy products, with proficiency in design tools and AI prototyping tools. | — |
| AI Services Consultant This role is for an AI Services Consultant at Zendesk, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert and trusted advisor, guiding customers through configurations, integrations, and optimization to ensure they achieve business value and operational excellence from Zendesk's AI solutions. The role involves project management, change management, training, and cross-functional collaboration to drive customer satisfaction and adoption. | — | 5 |
| Technical Product Manager Technical Product Manager for Audit, Traceability & Observability within the Action Builder team at Zendesk. This role focuses on defining and delivering foundational capabilities for visibility, traceability, and auditability of actions executed by the engine, aiming to improve reliability, compliance, and incident response. It involves owning the product roadmap, defining requirements, partnering with engineering and other teams, translating telemetry into features, prioritizing technical work, developing monitoring tools, and engaging with internal and external customers. The role also defines data governance patterns for audit/traceability data to meet privacy and compliance needs. This is an early-career PM role with high impact and strong cross-functional ownership. | — | 2 |
| Managed Shared Services Consultant This role involves consulting with customers on configuring and optimizing Zendesk products, acting as an extension of their teams. Responsibilities include analyzing current configurations, recommending optimizations, and performing configuration updates. The role requires a background in SQL/Python scripting and experience with analytical tools. | — | 0 |
| Senior Product Designer Senior Product Designer for Zendesk's Product-Led Growth (PLG) team, focusing on designing customer journeys for discovery, trial, and purchase of AI-powered customer service software. The role involves owning critical customer journeys like pricing and in-product checkout, driving experimentation for funnel optimization, and collaborating with cross-functional teams to deliver impactful designs that improve conversion and monetization. | — | 0 |
| Business Systems Analyst – Adaptive Planning (Finance Systems) This role is for a Business Systems Analyst focused on financial planning and analysis (FP&A) tools, specifically Workday Adaptive Planning. The responsibilities include supporting budgeting, forecasting, and reporting processes, gathering business requirements, analyzing and improving finance workflows, and collaborating with finance and technology teams. The role requires hands-on experience with Workday Adaptive Planning and a strong understanding of financial planning processes. | — | 0 |
| Solutions Architect (CCaaS) This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions. | — | 0 |