Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.
Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).
| Title | Stage | AI score |
|---|---|---|
| Staff Software Engineer - (Identity & Data Engineering Focus) Staff Cloud Developer with backend and frontend expertise to build scalable, secure cloud applications on AWS, focusing on data engineering, API integrations, and identity workflows using AWS serverless technologies. Requires strong Python, JavaScript/Node.js, React, and data pipeline experience. | — | 0 |
| Staff Software Engineer This role is for a Staff Software Engineer on the core Data and Analytics team at Zendesk. The team works on an AI-native data and analytics platform built on memory graphs, supporting agentic insight discovery. The role involves full-stack development using Java, Spring, TypeScript, and React, with a focus on building and deploying new capabilities, enhancing analytics and measurement functions, and collaborating with the team and product management. Experience with data and ETL pipelines, Spark, and distributed systems is required. | — | 0 |
| Principal Product Manager - Partner Sales |
| — |
| 0 |
| IT Principal Enterprise Delivery Lead This role is for an IT Principal Enterprise Delivery Lead responsible for orchestrating large-scale testing across complex integrations and transformation programs, acting as the primary QA delivery lead to ensure critical projects do not fail. The role drives QA governance, quality gates, and defect management by operationalizing frameworks, ensuring predictable and high-quality delivery outcomes. | — | 0 |
| Principal Customer Success Manager This role is for a Principal Customer Success Manager at Zendesk, focusing on managing enterprise-level accounts, driving product adoption, retention, and expansion within the customer support and employee services SaaS suite. The role involves building strong customer relationships, developing success plans, and collaborating with internal teams to ensure customers achieve measurable ROI. | — | 0 |
| Staff Software Engineer Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers. | — | 0 |
| Staff Software Engineer (Frontend) Staff Software Engineer focused on leading the architecture, development, and technical roadmap for a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products, while also empowering internal teams to integrate their solutions efficiently. The role involves driving engineering excellence, collaborating on high-impact solutions, and mentoring other engineers. | — | 0 |
| Senior Security Compliance Analyst Senior Security Analyst focused on technical reviews for HIPAA and FedRamp compliance within a SaaS environment. Responsibilities include reporting, data analysis, cross-functional collaboration with Legal, Engineering, Product, and GRC teams, and providing technical expertise in customer meetings and sales engagements. Requires strong app/UI testing skills, familiarity with SaaS stacks and cloud environments, understanding of compliance frameworks (GDPR, ISO, SOC 2, HIPAA, FedRAMP), and security fundamentals. | — | 0 |
| Student Developer Student Developer role at Zendesk, focusing on learning software engineering principles by collaborating on scalable products and services. Responsibilities include writing code, designing documents, testing, and deployment, with an emphasis on learning and contributing to a global team in an agile environment. | — | 0 |
| Staff Software Engineer (Ruby) Staff Software Engineer role at Zendesk, focusing on Ruby infrastructure. The role involves maintaining core Rails applications, keeping enterprise Ruby systems updated, contributing to open source, modernizing legacy systems, and mentoring junior engineers. Requires 6+ years of Ruby experience, distributed systems knowledge, cloud provider experience, and understanding of software design patterns. Preferred qualifications include C experience, AWS proficiency, and performance optimization for large-scale systems. The company uses AI-powered products in banking, retail, and postal services, and mentions AI may be used in application screening. | — | 0 |
| Senior Engagement Manager Senior Engagement Manager at Zendesk responsible for leading complex client projects, nurturing client relationships, enhancing delivery methodologies, and mentoring junior team members. Requires strong leadership, project management, strategic thinking, and business development support skills. Must be fluent in Spanish and English. | — | 0 |
| Managed Shared Services Consultant This role involves consulting with customers on configuring and optimizing Zendesk products, acting as an extension of their teams. Responsibilities include analyzing current configurations, recommending optimizations, and performing configuration updates. The role requires a background in SQL/Python scripting and experience with analytical tools. | — | 0 |
| Employee Service Success Specialist This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap. | — | 0 |
| Senior Principal, Enterprise Transformation This role leads high-priority, cross-functional strategic initiatives focused on accelerating enterprise performance and driving scale, including the adoption and operationalization of AI-first processes and capabilities. The Senior Principal will own end-to-end planning and execution, partnering with senior leaders and external stakeholders to translate corporate strategies into actionable initiatives and deliver measurable business outcomes. | — | 0 |
| Manager, Technical Architecture This role is for a Manager of Technical Architecture within Zendesk's Global Managed & Professional Services organization. The focus is on leading a team that crafts technical engines for customer experience, mentoring team members, managing project deliverables, and contributing to offering definitions. It requires technical breadth in web development and APIs, C-suite presence, and operational agility. Experience in SaaS environments and with Zendesk products is preferred. The role involves managing teams, ensuring billable utilization, productivity, and quality targets, and contributing to business impact through offering improvements and meeting revenue targets. | — | 0 |
| Technical Architect This role is for a Technical Architect at Zendesk, focusing on leading technical strategy, architectural design, and system integrations for strategic global customers. The role involves customer solutioning, technical discovery, designing and presenting Proof of Concepts (POCs), cross-functional collaboration, and influencing the product roadmap. While the company mentions AI-driven customer experience and the potential use of AI in application screening, the core responsibilities of the Technical Architect do not involve building or directly working with AI/ML models or systems. The role requires a strong background in full-stack programming, API-driven architectures, and professional services/consulting within the SaaS industry. | — | 0 |
| Software Engineer II Software Engineer II at Zendesk focused on building and enhancing core backend functionality for their ITSM product using Ruby on Rails. The role involves designing, developing, testing, and maintaining scalable backend services and APIs, owning features end-to-end, and collaborating with cross-functional teams. While the role is primarily backend engineering, there is an openness to using generative AI tools to improve productivity and support engineering workflows. | — | 0 |
| Senior Product Manager Senior Product Manager at Zendesk to define and own the product roadmap for a Workforce Management product, working with cross-functional teams to deliver features that excite customers and improve operations. Requires strong problem-solving, customer understanding, and communication skills. | — | 0 |
| Software Engineer (Backend) Software Engineer (Backend) at Zendesk focusing on data protection and privacy components of their customer service platform. The role involves developing and maintaining large-scale systems, writing and testing code, and collaborating with team members. While the role mentions using AI as a tool to facilitate work and ship products faster, the core responsibilities are in backend software engineering for data privacy, not in building or directly deploying AI models. | — | 0 |
| Staff Software Engineer Staff Software Engineer for Zendesk's Data Platform team, focusing on building a globally distributed system using AWS and Snowflake. The role involves developing foundational data services, improving data pipelines, and supporting machine learning initiatives. Requires 11+ years of experience in software development/data engineering, with proficiency in Java, Python, or Scala, and experience with Snowflake, DBT, and AWS. | — | 0 |
| Senior Engineering Manager Senior Engineering Manager to lead a team focused on cloud governance, IAM, secrets management, and delivery, strengthening cloud security architecture and compliance posture through automation. The role involves managing a distributed team, overseeing initiatives, partnering with security and product teams, and ensuring secure-by-default platforms and guardrails. Experience with enterprise-grade AWS environments, DevOps methodologies, and security/compliance frameworks is required. | — | 0 |
| Sr. HRIS Analyst (Workday Talent) This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts. | — | 0 |
| Senior Staff Engineer (FE) Senior Staff Software Engineer (Frontend) to lead the technical direction, architecture, and development of a feature-rich system for onboarding, adopting, and managing Zendesk products, while also empowering internal teams to integrate solutions. The role involves driving engineering excellence, collaborating with product and design, mentoring engineers, and owning end-to-end delivery of mission-critical features for enterprise customers. | — | 0 |
| Senior Technical Account Manager This role is for a Senior Technical Account Manager at Zendesk, focusing on strategic technical advisory for enterprise customers to drive customer experience transformations and deliver measurable business outcomes. The role involves architecting complex CX ecosystems, leading executive reviews, and influencing product development. It requires extensive technical experience in SaaS environments and strong communication skills. | — | 0 |
| Director, IT Finance Zendesk is seeking a Director of IT Finance to lead teams supporting financial processes (Record to Report, Source to Pay), optimize financial systems, and drive AI-driven automation strategies. The role involves business partnership, systems transformation (ERP migrations), and operational innovation. | — | 0 |
| Senior Product Designer Senior Product Designer for Zendesk's Product-Led Growth (PLG) team, focusing on designing customer journeys for discovery, trial, and purchase of AI-powered customer service software. The role involves owning critical customer journeys like pricing and in-product checkout, driving experimentation for funnel optimization, and collaborating with cross-functional teams to deliver impactful designs that improve conversion and monetization. | — | 0 |
| Identity Access Management Engineer Zendesk is seeking an Identity Access Management Engineer to design, configure, test, implement, and maintain systems controlling access to organizational resources. This role focuses on ensuring authorized access and preventing unauthorized entry, managing identity management tools, cloud tooling, and SaaS applications like Okta. Responsibilities include gathering requirements, managing app integrations, defining access policies, and resolving IAM lifecycle issues. | — | 0 |
| Senior Software Engineer (Backend -Fullstack) Senior Software Engineer (Backend - Fullstack) at Zendesk, focusing on building and maintaining customer experience software. Requires strong backend programming skills, experience with JavaScript/React, and familiarity with AI tools for developer productivity. The role involves the full SDLC, collaboration, and mentoring. | — | 0 |
| Business Systems Analyst – Adaptive Planning (Finance Systems) This role is for a Business Systems Analyst focused on financial planning and analysis (FP&A) tools, specifically Workday Adaptive Planning. The responsibilities include supporting budgeting, forecasting, and reporting processes, gathering business requirements, analyzing and improving finance workflows, and collaborating with finance and technology teams. The role requires hands-on experience with Workday Adaptive Planning and a strong understanding of financial planning processes. | — | 0 |
| GTM Engineering Manager GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers, driving the delivery of Prospect-to-Quote and Quote-to-Invoice technology initiatives. Responsibilities include team leadership, agile delivery, system execution on Salesforce, CPQ, Zuora, and Gong, quality assurance, release management, and global stakeholder alignment. Requires strong Salesforce/GTM Systems experience, agile/Scrum expertise, and a technical foundation in Salesforce administration/development. | — | 0 |
| Technical Architect This role is for a Technical Architect at Zendesk, focusing on understanding and implementing customer requirements, collaborating with customer SMEs, and crafting technical solutions for integrating Zendesk into customer workflows. The role involves technical conversations, presenting solutions, communicating technical concepts, providing feedback to product development, designing and POCing technical solutions, and suggesting workarounds. It requires experience with SaaS applications, RESTful APIs, backend and client-side development, and strong analytical and communication skills. | — | 0 |
| Business Intelligence Senior Analyst This role is for a Business Intelligence Senior Analyst who will lead the "Analysis" area within the BI team. The candidate will be responsible for establishing the foundation and direction of the analysis function, creating the analysis area from scratch, ensuring data cleanliness, obtaining impactful insights, and outlining next steps for the business. Responsibilities include refining requirements, translating business needs into BI solutions, developing user learning materials, conducting data profiling and analysis, creating actionable dashboards and reports, performing statistical analysis, collaborating with data engineers, and developing expertise in the data ecosystem and emerging BI technologies like AI. The role also involves developing and maintaining BI platform operations and administration procedures. Requires 6+ years of experience in Analytics or BI, proficiency in SQL, Data Analysis, and Dashboard Building, strong Business Acumen, and Leadership/Management Skills. Python, Looker, Tableau, and Project Management are nice to have. | — | 0 |
| Product Owner Product Owner for Zendesk's Employee Technology Platforms team, focusing on enterprise collaboration tools like Google Workspace, Slack, and Zoom. The role involves driving employee experience, managing roadmaps, conducting user research, and championing the strategic use of collaboration tools. Requires experience in Product Management/Ownership with an employee focus and managing collaboration tools, with a strong understanding of Usability, User Experience, and Agile methodology. | — | 0 |
| Senior Software DevOps Engineer This role is for a Senior Software DevOps Engineer at Zendesk, focusing on designing, implementing, and maintaining tools and processes for CI/CD, infrastructure automation (Terraform, ArgoCD on AWS), containerization (Docker, Kubernetes), and monitoring (Datadog, Sentry, CloudWatch). The role involves ensuring reliability, security, and performance of infrastructure, with a mention of AI and Cloud Computing as technologies Zendesk uses for its customers. | — | 0 |
| Staff Software Engineer (Fullstack Backend Focused (Ruby+React)) Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog. | — | 0 |
| Solutions Architect (CCaaS) This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions. | — | 0 |
| Engineering Manager Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP). | — | 0 |
| Software Engineer II / Senior Software Engineer - General Consideration Software Engineer II / Senior Software Engineer at Zendesk, focusing on building scalable, high-performance products and services. The role involves collaborating globally, writing code, designing documents, testing, and deploying. While there are multiple roles in different areas including Machine Learning, the core responsibilities for this general consideration role are broad software engineering tasks. The ML organization aims to deliver intelligent products to enhance customer support agent productivity. | — | 0 |
| Senior Software Engineer (Frontend) Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot. | — | 0 |