What AI roles is Zendesk hiring for?

Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.

What stage of AI development does Zendesk focus on?

Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.

Where is Zendesk hiring AI talent?

Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).

What technologies does Zendesk's AI team work with?

Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.

How many AI roles has Zendesk posted recently?

In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).

Zendesk

Enterprise · Customer support

HQ: San Francisco, US
Founded: 2007
Size: 3,000+
Website: zendesk.com

Zendesk has 37 active AI-related job listings, with a significant focus on roles related to agents, accounting for 46% of their openings. Engineering is the most represented function, with 28 positions. The company is actively hiring in Portugal and Poland. Technical tags frequently appearing include model_serving, llm_observability, and agent_orchestration, suggesting a focus on deploying and managing AI models for customer service applications. Over the last 30 days, Zendesk has added 35 new AI roles, representing a 67% increase compared to the previous 30-day period.

Auto-generated from active job postings · last refreshed 2026-05-24

Currently tracking 18 active AI roles, down 73% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).

Hiring

18 / 27

Momentum (4w)

↓-89 -73%

33 opens last 4w · 122 prior 4w

Salary range · avg $261k

$158k–$374k

USD · disclosed roles only

Tracked since

Mar 31

last role 2w ago

Hiring velocityscroll left for older weeks

1 new role

Sep 9

2 new roles

Apr 7

1 new role

Nov 24

1 new role

Dec 1

1 new role

3 new roles

Jan 26

1 new role

Feb 2

3 new roles

1 new role

6 new roles

5 new roles

Mar 2

6 new roles

9 new roles

18 new roles

12 new roles

16 new roles

Apr 6

22 new roles

23 new roles

28 new roles

55 new roles

May 4

16 new roles

15 new roles

10 new roles

5 new roles

Jun 1

3 new roles

Jobs (0)

16 AI · 89 total active

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Frequently asked questions

What AI roles is Zendesk hiring for?
Zendesk currently has 29 active AI-related roles in our index. The most common open titles are: Staff Software Engineer (3), Senior Product Manager (2), Staff Machine Learning Engineer (2), AI Agent Abuse Prevention Engineer, AI Services Consultant II. Most positions are in Engineering and Product.
What stage of AI development does Zendesk focus on?
Zendesk's active AI hiring is concentrated in: agents (52%), application (21%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Where is Zendesk hiring AI talent?
Zendesk is hiring AI talent in: Portugal (12 roles), Poland (6 roles), United States (5 roles), Ireland (3 roles).
What technologies does Zendesk's AI team work with?
Job postings at Zendesk most frequently reference: llm observability, agent orchestration, model serving, rag, guardrails.
How many AI roles has Zendesk posted recently?
In the past 30 days, Zendesk has posted 17 new AI-related roles. That is a -45% change versus the prior 30 days (31 → 17).