Advanced Software Engineer for Intelligrated Systems, LLC in Mason, OH
Responsibilities:
- Provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems or control systems based on C/C++ programming languages.
- Support focus on accuracy, timely feedback, and customer satisfaction.
- Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
- Build internal relationships to expedite complicated cases.
- Develop broad understanding of customer needs.
- Support the knowledge-sharing mindset, methodology, and tools.
- Help develop Technical Support processes.
- Ensure proper documenting and recording of all activity and communication.
- Address systemic coordination issues.
- Part of a team that is solving complex technical problems for customers.
- Apply highest standards of customer support.
- Balance systematic analysis with decisiveness.
- Consistently make and execute timely decisions in the face of complexity and/or ambiguity.
- Identify, investigate, troubleshoot, analyze, and resolve technical issues.
- Track requests resolution.
- Debug software defects and analyze source code for proprietary material-handling controls systems.
- Create root cause analysis documents.
- Establish and follow methodologies.
- Develop and share knowledge.
- Provide technical training.
- Suggest enhancements to advance projects.
- Assist product and process certification.
- Develop technical and software improvements.
- Test and implement software changes.
- Present to leadership and external customers.
- Build business acumen while learning to address customers’ technical needs.
YOU MUST HAVE:
- Qualified applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Computer Science, or a related field, and 5 years of professional experience.
- Must have at least 3 years of experience with the following: ability to code in at least one language; advanced level experience programming PLC and/or troubleshooting PLC ladder logic.
- Must have 2 years of experience with the following: experience reading, reviewing, and interpreting electrical schematics and network drawings.
- Must have 1 year of experience with the following: customer support and/or customer facing experience.
- Up to 10% domestic travel required.
- Telecommuting permitted up to two (2) times per week.
ADDITIONAL INFORMATION:
- Location: Mason, OH
- 40 hours/week
- Employee Referral Fee: $1500
- If offered employment must have legal right to work in U.S. EOE.