Asset Protection - Agent - Troy Marketplace Rack

Nordstrom Nordstrom · Retail · Troy, MI

This role focuses on asset protection within a retail environment, involving theft prevention, shrinkage reduction, and investigations. It utilizes technology and surveillance tactics to identify trends and support investigations, while also ensuring the safety and security of customers and employees. The role requires strong judgment, communication skills, and the ability to handle sensitive situations.

What you'd actually do

  1. Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
  2. Identify theft trends by leveraging technology, reporting and surveillance tactics.
  3. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
  4. Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
  5. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.

Skills

Required

  • Ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
  • Detailed, clear and concise verbal and written skills.
  • Good interpersonal and communication skills.
  • Ability to maintain a high level of confidentiality.
  • Calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
  • Accountability, initiative, and a high level of ownership.
  • Ability to work a flexible schedule based on business needs.
  • Meet any state and local licensing requirements.

Nice to have

  • Experience in investigative, asset protection and security procedures