Assistant Site Manager

DoorDash DoorDash · Consumer · San Jose, CA · 113 Order Fulfillment Management

Assistant Site Manager for DoorDash's DashMart fulfillment centers. Responsibilities include leading operations teams, managing inventory, ensuring quality and speed of customer orders, and driving site performance. Requires leadership, problem-solving, and analytical skills in an operations/logistics environment.

What you'd actually do

  1. You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
  2. With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support.
  3. Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects.
  4. We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order accuracy and fulfillment speed will be key measurements of success for your team. You’ll also work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they’ll need to deliver.

Skills

Required

  • Leadership experience
  • Team management (5+ employees)
  • Operations or Warehouse Logistics experience
  • Customer Service or Retail Management experience
  • Fulfillment experience
  • Analytical skills
  • Data analysis using Excel or Google Sheets
  • Problem-solving
  • Flexibility in schedule (late-night, weekend hours)

Nice to have

  • Experience in a new and rapidly growing business
  • Experience in ambiguous, startup environments

What the JD emphasized

  • lead a team of hourly Operations Associates and Shift Leads
  • drive success through effective scheduling
  • executing inventory management processes
  • analyze data and make strategic recommendations
  • customer-obsessed
  • order accuracy
  • fulfillment speed
  • managed high-performance teams of 5+ employees
  • You solve problems from first principles
  • You’re unafraid of ambiguity
  • You’re analytical
  • experience using Excel or Google Sheets to analyze data
  • 3+ years’ experience
  • 1+ years of experience managing a team