Job Responsibilities
Strategic Communications and Stakeholder Partnership:
- Serve as a strategic communications partner to one or more business areas, providing advisory support in creating and implementing robust, measurable internal and external communication strategies.
- Manage priority stakeholder relationships to complement business priorities with impactful storytelling.
- Interweave local, country-wide and global priorities to maintain balance and effective air traffic control of communication interventions in a highly matrixed environment.
- Lead end-to-end project management of communications initiatives and internal events — including town halls, leadership forums, recognition programs and employee engagement — ensuring timely delivery, stakeholder alignment and quality execution across all workstreams.
- Work closely with domestic, regional and global communication colleagues to share best practices and align on business and functional mandates.
Content Development and Editorial Management:
- Develop an understanding of cross-functional subject matter and create content that connects the dots for a young and diverse audience.
- Write simple, relevant and impactful content to support stakeholder priorities and drive people engagement.
- Curate corporate and people stories for internal and external storytelling to build, manage and deliver a robust editorial calendar.
- Demonstrate hands-on writing across diverse styles and mediums — long form, short form, infographics, video, blogs, thought leadership op-eds, case studies, features, event reportage, executive scripts and creative campaign copy.
Channel Management and Delivery:
- Shoulder everyday responsibility for managing identified channels including broadcast email, newsletters, intranet and digital signage.
- Build and engage a strong delivery network across locations to implement communication initiatives and source stories from the ground.
- Bring innovation to communications through delivery, process, channels and automation.
Measurement, Governance, and Process:
- Analyze and report on content and channel efficacy to develop and revise communication strategy.
- Govern and ensure internal communications consistency and effectiveness by creating content-related processes and guidelines for the function.
- Apply responsible use of AI tools to enhance content quality as well as measure and improve communications through available metrics and audience insights.
- Roll up sleeves and proactively support the team to deliver a shared agenda.
Core Competencies
- 8 –10 years of work experience, with at least four years of hands-on experience in managing internal communications.
- Communications experience in an IT/GCC/ BFSI multinational firm preferred.
- Strong writing and editorial rigor are essential; where used, AI tools should be applied responsibly to enhance clarity, consistency and measurement, with appropriate human review and accountability.
- Competence in writing and editing in AP Style will be an added advantage.
- Recent experience managing or working on SharePoint CMS will be a bonus.
- Exceptional written, interpersonal and presentation skills.
- Self-driven and motivated with a strong work ethic and integrity.
- Can-do, entrepreneurial attitude that supports an aggressive functional roadmap.
- Strong team player who celebrates collective success.
- Ability to work independently as well as partner with and manage multiple stakeholders.
- Strong organizational skills with the ability to prioritize and balance multiple projects.
- Commitment to excellence and accuracy, with the ability to make decisions in a fast-paced environment.
Desired Qualifications
- Demonstrated ability to manage communications in a matrix organization and fast-paced corporate environment.
- Versatility in executing various writing styles, voices and formats across audiences and platforms.
- Creative mindset with the ability to generate fresh ideas and bring innovation to communications.
- Ability to support senior leaders and execute in high-profile, high-visibility settings.