Chief of Staff to the Chief Product Officer

Carta Carta · Fintech · New York, NY · Product

This role is a Chief of Staff to the Chief Product Officer at Carta, a fintech company. The responsibilities include running the Product Org's rhythm of business, executing leadership direction, creating leverage on strategic projects, acting as a sounding board for the leadership team, and being the voice of the Product Org across Carta. The role requires strong operational, execution, communication, and relationship-building skills, with experience in high-growth tech companies.

What you'd actually do

  1. Run the Product Org Rhythm of Business: You drive operational activities for the Product organization. You set and own the cadences and forums that form the pulse of the organization; at Carta, these include R&D Reviews, Leadership meetings, organization-wide All Hands, and more. In addition, you own the underlying infrastructure to support the organization including resource planning and budgets.
  2. Execute on Leadership Direction: You are an audience in executive forums which lets you understand what's being decided, and make sure what comes next actually gets done. This means cascading decisions through the organization, helping the team distinguish exceptions from the rule, and surfacing to the CPO what she needs to know before she asks.
  3. Create Leverage on Strategic Projects: Own the connective tissue on high-ambiguity, cross-functional projects. This has included integration readouts for acquisitions, helping new teams onboard into Carta, and supporting high-coordination product rollouts. This bucket is episodic but consistently high priority and getting it right often determines whether a product outcome succeeds or stalls.
  4. Act as a Sounding Board for the Leadership Team: Ask the questions that help people arrive at cleaner answers faster. Have the hard conversations where they need to be had. The goal is to consistently raise the quality bar across the product org.
  5. Be the Voice of the Product Org Across Carta: Own the inputs and outputs that connect the Product org to the rest of Carta. Make sure the product story is being told internally. This includes an ongoing partnership with PMM, Solutions Engineering and Sales, Finance, and others. The shape of this work will shift over time, but the need to own it won't.

Skills

Required

  • 8+ years of experience in Product, Business Operations, Strategy, or a Chief of Staff function
  • Track record of running complex cross-functional programs
  • Strong EQ and ability to build trust across all levels of the organization, including executives
  • Comfort with ambiguity and an instinct for identifying what matters before anyone else names it
  • Exceptional communication skills
  • Ability to hold context across many workstreams and know when to push, when to pause, and when to escalate

Nice to have

  • Experience in a high-growth tech company

What the JD emphasized

  • high-ambiguity, cross-functional projects
  • high-coordination product rollouts
  • operating at the frontier helping the org move in sync
  • high-growth tech company
  • running complex cross-functional programs
  • Comfort with ambiguity
  • Context-aware