Claim Specialist - Auto Property Complex (spanish) - Hybrid

State Farm State Farm · Insurance · Tempe, AZ · Claims and Investigation

State Farm is hiring a Claim Specialist for their Auto Property Complex. This role involves investigating, evaluating, negotiating, and settling claims, applying knowledge of policies and insurance regulations, and providing customer service. The position is hybrid and requires bilingual Spanish proficiency. Prior claim handling experience, strong communication, and critical thinking skills are necessary.

What you'd actually do

  1. Investigating, evaluating, negotiating, and settling claims
  2. Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
  3. Contacting customers by telephone, written correspondence and/or various electronic media
  4. Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
  5. Supporting our customers through personalized, caring, and simple interactions

Skills

Required

  • Prior claim handling experience
  • Strong written and verbal communication skills
  • Strong critical thinking and decision-making skills
  • Ability to multi-task across technical platforms
  • Accountability and Resourcefulness
  • Bilingual Spanish proficiency