Claim Specialist - Auto Property Complex (spanish) - Hybrid

State Farm State Farm · Insurance · Richardson, TX · Claims and Investigation

This role is for a Claim Specialist at State Farm, focusing on handling auto property claims. Responsibilities include investigating, evaluating, negotiating, and settling claims, applying knowledge of policies and regulations, and interacting with customers. The role requires bilingual Spanish proficiency and strong communication and decision-making skills. It is a hybrid position with a focus on customer service within the insurance domain.

What you'd actually do

  1. Investigating, evaluating, negotiating, and settling claims
  2. Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
  3. Contacting customers by telephone, written correspondence and/or various electronic media
  4. Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
  5. Supporting our customers through personalized, caring, and simple interactions

Skills

Required

  • bilingual Spanish
  • Prior claim handling experience
  • Strong written and verbal communication skills
  • Strong critical thinking and decision-making skills
  • Ability to multi-task across technical platforms
  • Accountability and Resourcefulness

Nice to have

  • Spanish proficiency

What the JD emphasized

  • bilingual Spanish