At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Consumer Product Quality Assurance – Reporting & Insights Lead
Are you passionate about data and real‑world impact? Join us to turn product quality and complaint data into insights that help patients—through validated analytics that power better quality decisions at scale.
Overview
As consumer product portfolios grow in scale and complexity, we are strengthening our Consumer Product Quality Assurance (CPQA) capabilities to ensure strong product performance and quality system oversight in real‑world use.
Product complaints are a critical, regulated source of customer and patient feedback, enabling early signal detection, risk identification, and continuous improvement across the product lifecycle.
This role reports to the Associate Vice President of End‑to‑End Product Complaints and leads the transformation of reporting and analytics that convert complaint and quality data into validated, decision‑ready insights. The role supports global complaint management by enabling the analysis and interpretation of product complaint data, driving quality, compliance, and process improvements across the enterprise.
Organization Overview
The Consumer Product Quality Assurance – Reporting & Insights Lead is a core role within the Global Product Complaints organization, responsible for advancing reporting and analytics capabilities that support the end‑to‑end product complaints quality system.
The role primarily serves CPQA and the global complaint management system, while supporting a broader network of thousands of stakeholders globally, including manufacturing sites, affiliates, call centers, and cross‑functional partners.
Working in close partnership with the Global Quality Transformation Office and Tech@Lilly, this role ensures that data, reporting, and analytics solutions are scalable, efficient, aligned to enterprise platforms and standards, and meet the needs of a complex, global quality ecosystem.
Key Objectives / Deliverables
- Define and deliver the global CPQA reporting and analytics strategy, enabling scalable, compliant, and insight‑driven decision making aligned to enterprise quality objectives.
- Partner with Tech@Lilly and the Global Quality Transformation Office to align reporting, data, and analytics solutions to enterprise strategy, architecture, and validation standards.
- Provide technical leadership to define the “art of the possible”, shaping innovative, scalable reporting and analytics solutions in partnership with Tech@Lilly and domain SMEs.
- Enable the analysis and interpretation of product complaint and quality data to deliver validated insights, signal detection, and decision support for quality, compliance, and business leadership.
- Design and deliver business intelligence and advanced analytics solutions, leveraging automation and AI to drive insight generation and continuous improvement.
- Conduct external benchmarking within and beyond pharma to identify leading practices and inform the CPQA analytics transformation roadmap.
- Establish and operate standardized reporting and analytics services, including routine performance reporting, standardized metrics, and regulatory / audit support requests.
- Ensure reporting and analytics solutions meet GxP, validation, and data integrity requirements, supporting reliable and compliant quality system outputs.
- Drive simplification, standardization, and automation of reporting activities to improve efficiency and reduce fragmented, manual processes across the organization.
- Act as system owner and build global reporting and analytics capabilities, including talent development, performance, issue resolution, and continuous improvement.
Basic Requirements
- Bachelor’s or advanced degree in Data Science, Engineering, Computer Science, or a related field.
- Minimum 10 years of experience in data, reporting, analytics, or related disciplines, including building and leading global reporting and analytics capabilities.
- Demonstrated experience working with GxP‑regulated data, including delivery of validated reporting and analytics solutions, with a strong understanding of data governance, data integrity, and validation requirements.
- Strong technical competency, including hands‑on experience with business intelligence tools (e.g., Power BI, Tableau), data integration, and automation.
- Experience working with critical business data, including sales and SAP data, to enable end‑to‑end insights.
- Strong communication and influencing skills across cultures and functions, with the ability to translate complex data into actionable insights.
- Demonstrated ability to adapt to emerging technologies and drive continuous improvement, with proven use of automation, AI, and advanced analytics to deliver scalable, reliable, and efficient reporting and analytics solutions with measurable impact.
Additional Skills / Preferences
- Knowledge of product complaints as a regulated customer and patient feedback and signal‑detection process
- Experience using sales and SAP data to connect quality signals with customer and market insights.
- Proven track record of recruiting, developing, and leading high‑performing analytics teams in complex, matrixed environments.
- Knowledge of Automation, AI, machine learning, and advanced analytics.
- Experience building and running global reporting and analytics capabilities.
Additional Information
This is a global role; candidates from all locations are encouraged to apply. The majority of the team is based in the USA, with the scope and impact are worldwide. Periodic travel may be required (<10%). Lilly is proud to be an EEO Employer and does not discriminate on any legally protected status.
Job Details
Path/Level: P4
Job Function: Global Quality
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$115,500 - $169,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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