Customer Experience Manager (tola)

Wiz Wiz · Enterprise · United States · Remote · Technical Solutions Management

Customer Experience Manager focused on driving business value and revenue growth by engaging with strategic customers, increasing adoption of Wiz's cloud security platform, and ensuring robust cloud security practices. The role requires acting as a trusted customer advisor and collaborating across internal teams and with customer stakeholders.

What you'd actually do

  1. Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
  2. Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
  3. Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
  4. Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
  5. Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.

Skills

Required

  • 5+ years of experience as a CSM, AE, PM or other customer facing strategic role.
  • Proven track record of working with Fortune 100 customers with cloud-based technology.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility.

What the JD emphasized

  • cloud security
  • security best practices
  • customer security needs
  • customer security challenges
  • customer security objectives
  • secure workload migrations
  • cloud security awareness