Customer Experience Representative, Core Services

Robinhood Robinhood · Fintech · Chicago, IL +2 · Customer Care

Robinhood is hiring a Customer Experience Representative to provide support to customers via phone, email, and chat, focusing on equities trading, margin, and options trading issues. The role involves driving continuous improvement by acting as the voice of the customer and growing financial services expertise. Requires FINRA Series 7 and 63 Licenses.

What you'd actually do

  1. Delivering an outstanding customer experience for customers through phone, email, and chat channels
  2. Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
  3. Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

Skills

Required

  • Active FINRA Series 7 and 63 Licenses
  • Excellent customer service, written and verbal communication skills
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
  • Schedule flexibility

What the JD emphasized

  • Active FINRA Series 7 and 63 Licenses