Customer Success Manager

Klaviyo Klaviyo · Enterprise · Boston, MA · Customer Success

Customer Success Manager at Klaviyo, a company focused on empowering creators in ecommerce through first-party data. The role involves managing customer relationships and ensuring they derive value from Klaviyo's platform, which utilizes AI responsibly.

What you'd actually do

  1. Drive adoption and usage of Klaviyo's platform to help customers achieve their business goals.
  2. Build strong relationships with customers, acting as their trusted advisor.
  3. Identify and proactively address customer needs and challenges.
  4. Collaborate with internal teams (Sales, Product, Marketing) to ensure a seamless customer experience.
  5. Provide feedback to the Product team on customer needs and market trends.

Skills

Required

  • Customer relationship management
  • Communication skills
  • Problem-solving
  • Understanding of ecommerce
  • Experience with CRM or customer success platforms

Nice to have

  • Experience in a SaaS environment
  • Familiarity with data analysis