We are hiring a Customer Success Manager (12 month fixed term contractor) to join our CXO(Customer Experience Orchestration) team based in Korea. In this role, you will be responsible for collaborating closely with our valued enterprise customers. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions, and ensure they derive optimal value from their investments. The CSM develops and completes a customer strategy essential for growth and retention. They build relationships with Customer executives and senior decision makers. The role includes reducing risks by working with sales executives, technical and product experts, and support personnel. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments. This is a highly consultative role requiring strong executive presence, critical thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while finding opportunities to expand Adobe’s partnership over time.
What you’ll do
Accountable for Customer’s overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction
Develop mutual understanding of Adobe’s unique and transformational “experience business” capabilities, and evangelize how those capabilities create long-term value across various Customer business units & organizations
Act as a reliable Customer point of contact throughout the Customer’s lifecycle. Define a success plan with clear outcomes. Ensure cohesive communication across internal and customer audiences.
Improve value realization and return on investment from the solutions and services the customers buy from Adobe
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Identify Customer risk, and work with extended Adobe team to build and complete “get well” plans.
Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem
Collaborate with sales, Technical Account Managers, and Professional Services teams to create a consistent approach to grow Adobe product solutions, and develop a clear understanding to the broader account strategy
Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today
What you need to succeed:
Bachelor’s Degree and/or relevant work experience
3–10 years of experience in customer success, consulting, business development, account management, or relationship management within MarTech, digital experience, or related industries, with demonstrated experience supporting customer outcomes, business initiatives, or transformation programs
Strong collaborator management and communication skills, including the ability to build trust with client leaders and work effectively with senior decision-makers across business and technical teams
Good understanding of Adobe Experience Cloud products, capabilities, and/or similar platforms used to manage customer data, generate insights, improve digital experiences, and solve business challenges
Strong problem-solving skills, with the ability to connect business needs, process considerations, and technical capabilities, and help shape practical solution approaches
Proven organizational and prioritization skills, with the ability to manage multiple workstreams and collaborate effectively in a cross-functional, matrixed environment
Strong written and verbal communication skills, including the ability to navigate challenging discussions, align collaborators, and drive constructive outcomes
Native-level Korean and fluent English, both written and verbal
Why Join Us?
At Adobe, you will work with innovative technologies. You will collaborate with top industry experts and drive transformational change for global organizations. If you’re passionate about bringing to bear data-driven insights and delivering outstanding customer experiences, we want to hear from you!
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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