Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Digital Product Manager – Business Voice is responsible for defining, delivering, and continuously improving the end-to-end digital customer experience across the Business Voice product portfolio. This includes services such as Business Voice, Voice Edge, SIP/PRI, and UCaaS solutions. This role owns the digital product strategy, roadmap, and execution, ensuring alignment with business goals while delivering a seamless, scalable, and customer-centric experience focused on the management, monitoring, activating, and troubleshooting of the products. The ideal candidate combines strategic vision, technical fluency, and operational execution, and excels in leading cross-functional teams to deliver high-impact digital solutions.
Job Description
Core Responsibilities
Product Strategy & Vision
- Define and own the digital product vision and roadmap for Comcast Business Voice Services, from initial launch of new products through ongoing evolution.
- Translate business strategy and partner capabilities into a clear, prioritized digital experience strategy
- Identify opportunities to differentiate Comcast Business Voice Services through digital-first experiences, automation, and self-service.
Roadmap Ownership & Delivery
- Maintain and communicate a prioritized digital product roadmap aligned to business goals, launch milestones, and partner readiness.
- Own backlog prioritization, ensuring delivery of the highest-value features and capabilities
- Define scope and iterative release plans that enable incremental learning and faster time to value.
- Establish and track key performance indicators (KPIs) to measure adoption, engagement, conversion, and customer satisfaction.
Digital Experience Delivery
- Lead the design and delivery of end-to-end digital customer journeys (e.g., onboarding, provisioning, management, billing, support)
- Ensure experiences are intuitive, consistent, and aligned to business standards
- Drive improvements across web, mobile, and integrated platforms
Agile Product Leadership
- Lead requirements definition, roadmap refinement, and acceptance criteria in an agile delivery environment.
- Participate in solution design sessions, UX reviews, sprint demos, and program ceremonies as the primary voice of the product.
- Set clear delivery goals and success metrics in partnership with program management, engineering, and architecture teams.
Cross-Functional Collaboration
- Partner closely with UX, Technology, Marketing, Analytics, Care, Operations, and Legal teams to ensure coordinated execution.
- Align stakeholders across Comcast Business and partner organizations to drive shared outcomes.
- Foster strong working relationships built on trust, transparency, and decisive leadership.
Qualifications
- 5 - 8 years of Product Management experience
- Ability to work on multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
- Operates as a self-starter, works independently, and can prioritize their own workload
- Ability to learn complex subject matter and distill information into easy to understand requirements
- Experience with using AI tools
- Excellent written and spoken communication skills (both technical and non-technical)
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Skills
Analytical Thinking, Digital Customer Experience, Digital Product Strategy, Key Performance Indicators (KPI), Market Research, Product Development, Product Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.