Director, Product Operations

Samsara Samsara · Enterprise · San Francisco, CA · Remote · R&D Ops

This role is a Director of Product Operations at Samsara, a company focused on connected operations for physical industries. The role is responsible for the product operating model, cross-functional alignment, product insights, KPIs, and process scaling. While not directly building AI models, the role requires a strong interest in emerging technologies like AI and experience using AI tools, indicating an AI-adjacent function within an enterprise AI context.

What you'd actually do

  1. Own and evolve the product operating model, including annual planning, quarterly product reviews, and weekly/monthly product leadership cadences to keep teams aligned and moving fast
  2. Drive cross-functional accountability between Product, Engineering, Design, Data Science, and GTM teams by facilitating structured communication, decision-making forums, and program tracking
  3. Lead and develop a team of Product Operations managers, setting a high bar for operational excellence across the organization
  4. Build and maintain a robust Product Insights capability — synthesizing customer feedback, usage data, market signals, and competitive intelligence to inform product strategy and prioritization
  5. Partner with the Product & Engineering leaders to develop and track KPIs and success metrics across the product portfolio, driving accountability and visibility into progress

Skills

Required

  • 10+ years of experience in product management, product operations, program management, or a closely related field
  • 5+ years in a product operations, chief of staff, or senior program management role within a product-led technology company

Nice to have

  • Strong curiosity about emerging technologies, including a proactive interest in exploring and applying AI-driven solutions
  • Proven track record of building and scaling operational systems and processes across large, cross-functional product organizations
  • Strong analytical skills with experience using data to drive product decisions, measure success, and identify opportunities
  • Excellent communication and influence skills; able to drive work to clear conclusions, proactively escalate to maintain momentum, and surface disagreements early and directly
  • First-hand experience using AI tools to build, prototype, or analyze data (e.g., Cursor, Claude, etc.)
  • Strong preference for a detail-oriented, hands-on contributor with a track record of delivering results directly
  • Experience operating in a fast-paced, high-growth technology environment

What the JD emphasized

  • AI-driven solutions
  • AI tools