Position Summary...
About the team The Experience Strategy & Innovation team works end-to-end across Sam’s Club business units to uncover what matters most to members and associates and turn those insights into actionable strategies that improve experiences to create business outcomes. We’re a flat, hands-on team that moves with rigor and speed. We use human insights to define the what and why so our partners can build the how.
Role summary As a Distinguished Experience Strategist (Individual Contributor), you will partner closely with Research and senior business leaders to define the most critical experience problems to solve, uncover root causes, and drive prioritized strategies that improve end-to-end experiences and business performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence—without direct authority.
What you'll do...
Define and evolve experience architecture across key journeys and channels (digital, physical, service, and operational), including experience principles, standards, and patterns that scale.
Establish experience standards and governance (quality bars, decision frameworks, intake/prioritization, experience reviews) that align cross-functional partners (e.g., Product, Design, Engineering/Tech, Marketing, Operations, Service).
Create and maintain end-to-end journeys plus service blueprints and ecosystem maps that clarify cross-functional dependencies and expose experience gaps.
Define and drive measurement that links experience quality to business outcomes; ensure consistent instrumentation and reporting (e.g., conversion/engagement, satisfaction, retention/loyalty, operational efficiency, cost-to-serve).
Lead breakthrough initiatives (e.g., new service models, advanced analytics integration, AI-assisted design/research practices, personalization, proactive support) from concept through enterprise adoption.
Partner on experience-focused research and insight synthesis (ethnography, usability, behavioral analytics, VOC/longitudinal feedback loops) with research team to identify root causes of friction and unmet needs.
Translate insights into strategic bets and multi-year roadmaps aligned to enterprise strategy and operating model constraints.
Establish repeatable experimentation and validation frameworks for pilots (hypotheses, success criteria, feasibility, scalability) and convert learnings into actionable initiatives and standards.
Serve as principal advisor to VP-level leaders and councils on experience investment prioritization, tradeoffs, and transformation sequencing.
Distinguished-level competencies
Experience systems thinking: Deep understanding of how experiences, operations, technology, and business models interact—and how to design for outcomes at scale.
Cross-channel service design: Ability to unify digital, physical, and service experiences into coherent end-to-end journeys.
Workshop facilitation: Structures and leads cross-functional working sessions to align on problems, identify opportunities, and accelerate decisions.
Storytelling: Crafts persuasive executive-level narratives that clarify vision, priorities, tradeoffs, and risks.
Concept creation: Create proof-of-concepts and minimal prototypes to inform and align on the experience vision.
**Insight-to-roadmap translation: **Converts mixed-method evidence into priorities, sequencing, and investment narratives.
Experimentation at enterprise scale: Runs pilots that are measurable, repeatable, and operationally feasible.
Executive influence without authority: Aligns senior stakeholders through governance, facilitation, and decision frameworks.
Innovation leadership: Applies analytics and AI responsibly to improve experience quality, decision-making, and research velocity.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes). Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Experience in AI-assisted design, predictive analytics, or next-generation research methods., Experience influencing at the executive and board level through strategic storytelling., Experience shaping enterprise frameworks for measurement, design operations, or governance, Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments., Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.