Position Summary...
The Customer Care Technology team delivers exceptional customer service experiences to millions of Walmart customers and agents worldwide. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise systems. As part of Walmart Global Tech’s Enterprise Business Systems, the team collaborates closely with product, business, and UX partners to drive measurable business outcomes. Focused on innovation, reliability, and scalability, the team leverages cloud-native architectures and AI agents to enhance operational excellence and customer impact, supporting Walmart’s mission to help customers save money and live better.
As a Distinguished Software Engineer at Walmart, you will lead the design and development of scalable, cloud-native AI-powered systems, ensuring architectural integrity and operational excellence. This role requires translating strategic objectives into robust technical solutions while fostering collaboration across engineering teams. You will champion best practices in software development, continuous integration, and system reliability, driving innovation and continuous improvement. By mentoring engineers and guiding technical decisions, you will contribute to delivering high-quality, resilient services that align with enterprise standards and support Walmart’s commitment to excellence and customer value.
What you'll do...
What you'll do:
- Lead design and development of scalable, cloud-native AI-powered systems and intelligent automation solutions.
- Translate domain-level strategies into system-level implementations, ensuring architectural integrity and reliability.
- Encourages experimentation and learning to drive ongoing improvement
- Champion DevOps and CI/CD practices to maintain operational readiness, observability, and performance.
- Provide technical leadership through architecture decisions, code reviews, and incident management.
- Own end-to-end software lifecycle, ensuring systems are resilient, scalable, and production-ready.
- Mentor engineers across teams, fostering a culture of continuous learning and high standards.
- Identify and resolve architectural bottlenecks, driving automation and process improvements to increase engineering velocity.
- Works effectively across teams, openly shares knowledge, and communicates complex ideas clearly to both technical and non-technical stakeholders.
What you'll bring:
- At least 12 years of software engineering experience, leading design and development of scalable, cloud-native software systems and AI-powered solutions.
- Proven ability to translate domain-level strategies into reliable, high-quality system implementations.
- Strong expertise in operational excellence, including DevOps, CI/CD, observability, and incident management.
- Experience working with Java and React.
- Demonstrated skill in driving architectural decisions that prioritize extensibility, maintainability, and security compliance. Balance long-term "big picture" considerations with short-term implications.
- Effective mentorship and leadership capabilities to foster engineering excellence and continuous learning.
- Proficiency in identifying and resolving system bottlenecks while automating processes to enhance developer productivity.
- Excellent collaboration and communication skills to align cross-functional teams and stakeholders.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area. Option 2: 8 years’ experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
815 Eleventh Ave, Sunnyvale, CA 94089-4731, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.