Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
At Comcast, we’re transforming how frontline teams perform—and this role is at the center of that evolution.
As the Enablement Manager, you will lead the adoption and optimization of HeroAssist, an AI-powered coaching platform designed to elevate performance, accelerate onboarding, and drive more consistent, high-quality customer experiences.
This is a hands-on, high-impact individual contributor role—perfect for someone who leads through influence, insights, and execution rather than direct people management. You’ll play a critical role in shaping how coaching is delivered across the business by connecting technology, data, and frontline leadership.
Job Description
Lead the Future of AI-Driven Coaching & Performance
Why This Role Stands Out & Your Impact:
This is a unique opportunity to work on a cutting-edge AI initiative that is transforming how coaching is delivered across the business while gaining exposure to a high-priority, enterprise-wide transformation. In this role, you will directly influence customer experience and frontline success at scale, operating in a fast-paced, action-oriented environment where your contributions drive meaningful, measurable results. More than supporting change, you will lead it—leveraging your ability to drive adoption, elevate coaching practices, and unlock performance through AI-powered insights to help shape the future of how Comcast delivers exceptional customer experiences.
What You’ll Do:
- Drive adoption and sustained engagement of the HeroAssist platform across frontline and partner teams
- Translate AI-powered insights into practical workflows, coaching strategies, and measurable business outcomes
- Enable leaders to deliver more precise, data-driven coaching using real-time insights and behavioral trends
- Design and facilitate scalable learning experiences that build leader capability and confidence
- Develop job aids, coaching frameworks, and guidance to ensure consistency and quality
- Analyze adoption, engagement, and performance data to identify gaps and drive targeted improvements
- Partner cross-functionally to enhance the platform and improve the overall end-user experience
- Support deployment readiness through UAT participation, testing, and rollout execution
What You Bring:
- Experience in frontline operations, customer experience, or call center environments
- Proven expertise in coaching, performance management, or learning & enablement
- Experience driving tool adoption, process improvement, or operational transformation initiatives
- Strong ability to turn data and insights into actionable strategies that improve performance
- Experience with tools such as PowerPoint, Jira, MyPerformance, or similar
Critical Capabilities:
- Ability to influence without authority and drive alignment across diverse stakeholders
- Strong change management mindset with comfort navigating ambiguity
- Advanced analytical thinking and problem-solving skills
- Excellent communication and facilitation skills
- A balance of strategic thinking and hands-on execution
- High level of ownership, agility, and accountability
What Success Looks Like:
In your first 90 days, you will:
- Deliver high-quality enablement materials, including job aids and coaching guides
- Train and guide leaders on effective use of HeroAssist
- Evaluate early adoption trends and identify improvement opportunities
Within your first year, you will:
- Be recognized as a trusted advisor on coaching effectiveness and tool optimization
- Deliver data-driven insights that improve business outcomes and user experience
- Drive measurable improvements in adoption, coaching consistency, and frontline performance
Who You’ll Partner With:
- Operations Leadership: Embed HeroAssist into daily workflows and strengthen coaching effectiveness through data-driven insights
- Enablement & Activation Teams: Co-create training, tools, and reinforcement strategies to support adoption and capability building
- Vendor & Partner Teams: Align on adoption standards, share best practices, and drive consistency across teams
- Implementation & Success Managers: Support deployment readiness, UAT, and continuous platform improvement
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Analytical Thinking, Change Management, Communication, Customer Experience (CX), Influencing Change, Problem Analysis, Strategic Thinking
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.