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About the Role
The SMS Delivery team owns Klaviyo's mobile sender platform: the systems that allow brands to select, register, and activate the sender identities they use to send messages on SMS, RCS, WhatsApp, and future mobile channels. Mobile is one of Klaviyo's fastest-growing product areas, and this team's platform sits in the path of every customer who adopts a mobile channel.
As Engineering Manager, SMS Delivery, you will lead a team of backend and full-stack engineers building this platform. You will own the team's roadmap, technical direction, and operational health. You will work closely with Product, Compliance, Data Science, and adjacent mobile channel teams to deliver self-serve sender registration and KYC, registration lifecycle visibility for customers, and the cross-channel sender management framework that future channels will build on.
This is a hands-on technical leadership role. You will set direction, lead design reviews, mentor senior engineers, and contribute to code where it has the most leverage.
How You Will Make a Difference
- Lead, mentor, and grow a team of engineers building Klaviyo's mobile sender registration, KYC, and lifecycle platform. Own hiring, performance, career development, and team culture.
- Define the team's roadmap with your Product partner. Sequence and deliver work that improves mobile activation and time-to-first-send for customers.
- Drive architecture across sender management, provider integration, mobile account lifecycle, and the cross-channel KYC platform.
- Evolve the team's platform into a unified, channel-agnostic framework that new mobile channels can adopt without rebuilding foundational logic.
- Move sender registration into automated, in-app, API-driven workflows that customers can complete on their own across markets and sender types.
- Raise the bar on reliability and observability with meaningful SLOs, actionable alerting, end-to-end testing, and registration lifecycle telemetry your team and customers can rely on.
- Stay engaged with the code through design reviews, code reviews, and the occasional prototype to de-risk complex decisions.
- Partner across the Mobile Channels organization with the WhatsApp, RCS, Compliance, and Data Science teams to deliver cohesive customer outcomes.
- Put AI to work in how the team operates and what the platform delivers, including automated registration triage, anomaly detection, and agentic operations for sender management.
Who You Are
- 8+ years of software engineering experience, with 3+ years of engineering management experience leading teams that build and operate production systems.
- Comfortable contributing to design documents, reviewing code, and debugging complex production systems. Proficient in Python and/or Go, and able to learn the other quickly.
- Strong distributed systems background, with experience designing and operating high-throughput, event-driven systems on AWS, including stateful workloads, asynchronous processing, third-party API integration, and the failure modes those bring.
- Experience owning a platform: defining domain boundaries, designing APIs that other engineering teams adopt, and earning that adoption.
- Strong product and business judgment. You can translate ambiguous goals into sequenced engineering plans and reason clearly about tradeoffs between speed, scope, and quality.
- Proven coach and team builder. You hire well, give direct and useful feedback, and have grown engineers from senior to lead.
- Clear communicator. You can articulate complex technical concepts to engineers, product managers, and executives in writing and in conversation.
- You have already experimented with AI in your work and are excited to bring it to a larger team and platform footprint.
- Collaborative and self-led. You thrive in a hybrid, high-autonomy environment and ship value early and iterate.
Nice to Have
- Experience with SMS, RCS, or WhatsApp ecosystems, including carrier registration, opt-in and opt-out semantics, and telecom APIs and providers.
- Background in regulated systems where compliance, identity, or KYC is a first-class concern (telecom, payments, fintech, healthcare).
- Experience evolving services out of a monolith into independently deployable, domain-owned services.
- Experience with multi-region deployments, data residency requirements, or large-scale data migrations completed with minimal downtime.
Technologies We Use
- Python, Go
- AWS, Terraform, DynamoDB, Redis, SQL
- Kafka
Location
This is a hybrid role based in Boston, with 3 days in office and 2 days remote per week.
**Massachusetts Applicants: **It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$176,000—$264,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
_AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. _
_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. _
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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