As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Associate within the Fraud Strategy Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.
Job responsibilities:
- Manage and enhance Fraud strategy to drive the intended tradeoff between fraud mitigation, financial performance, customer experience, and operational efficiency
- Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance
- Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection
- Partner with product, technology, and operations to develop new capabilities for better detection and treatment by helping design solutions, develop requirements and test before and after implementations
- Collaborate closely with broader fraud strategy team and other cross functional teams to leverage best practice and ensure control and compliance
- Stay on top of the industry trends and adopt industry best practices
- Drive concise and effective oral and written communications with internal and external partners at different levels
Required qualifications, capabilities, and skills:
- MS degree and 2+ years (or BS degree and 4+ years) of experience in risk management/data analytics. Relevant fraud experience preferred
- Excellent collaboration and partnership skills with proven track record in working well with internal teams and external partners
- Ability to think strategically to come up with a vison for areas of responsibility, develop roadmaps and drive execution to balance short-term vs long-term solutions
- Strong analytical thought leadership with the ability to leverage AI and machine learning to drive effective and innovative solutions
- Strong process management and project management skills with the ability to drive capability development. Product management experience is a plus
- Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholders