Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
HYBRID: Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL ; Richardson, TX ; Tempe, AZ ; Dunwoody, GA
SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.
Grow Your Skills, Grow Your Potential
Responsibilities
Team Thundercloud owns Hercules Rep Desktop which is the primary interface for all Contact Center representatives. We enable business outcomes for the business to reduce average handle time, first contact resolution, and customer satisfaction. We are actively building towards our future platform which includes migration to Angular, micro-frontends, and module federation.
We are seeking a self-driven Software Engineer to join Team Thundercloud. The ideal candidate must have a successful track record of software delivery, deployment, and bring an innovative mindset.
In this Engineer role, you will play a pivotal part in driving out the team’s future strategy, implementing best engineering practices, and contributing to data-driven product development. You will collaborate closely with Claims, Operations, and other cross-functional teams to deliver high-quality solutions that support the business goals for the contact centers.
If you want to work in a fast-paced, creative environment with high levels of exposure to many departments and work with cutting-edge technology, we want to hear from you!
Qualifications
Technical Skills and Experience:
- 2 plus years with frontend development using JavaScript frameworks like Angular.js or React.
- Working experience with AWS services (Lambda, S3, Cloudfront, Route53, CloudWatch etc.)
- Experience contact center services/tech (Amazon Connect, Contact Routing, Call Recording, Screen Capture, etc)
- Experience with CI/CD pipelines (GitLab, Jenkins) and Infrastructure as code tools (Terraform/Opentofu)
- Design - Understanding of responsive design and modern UI/UX principles and components
- Testing, Maintenance, Support - Familiarity with platform monitoring / observability tools and quality assurance practices.
Soft Skills:
- Self-Driven Learning & Execution — Ability to independently research, learn, and mplement new technologies and approaches with minimal direction; comfortable operating in ambiguity and driving work forward
- Strong collaboration and communication abilities.
- Problem-solving mindset with focus on delivering business value.
- Enthusiasm for innovation, diversity of thought, and new ideas
- Ability to quickly adapt to a changing environment Navigate the organization and collaborate across teams and departments.
Our Benefits
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
- Potential starting salary range: $97,000 - $123,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience
- Potential yearly incentive pay up to 15% of base salary
At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!
- Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
- Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
- Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
- Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
- Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
- Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
- Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
Visit our State Farm Careers page for more information on ourbenefits, locations, and the hiring process of joining the State Farm team!