In this position ...
- You will report to Global Part Request, Return, Analysis Supervisor. As the Global Process Strategy Project Manager, you will play important role in the architecture of the part Procurement, return, and analysis which will serve the end-to-end investigative and quality problem solving.
- This role is focused on the "how"— supporting designing the global strategy, building the digital tools, and setting standards that enable engineering investigations. You will bridge the gap between technical needs and process design, ensuring that our global regions have a unified, data-driven roadmap for part retrieval and analysis.
- Additionally, you will support the strategic planning and execution of the annual Global Quality Awards, as well as ad hoc requests.
What you will do ...
Global Process & Tool Architecture: Serve as a global Subject Matter Expert (SME) for part procurement, return and analysis.
Workflow Optimization Strategy: Support development of global initiatives and standardized protocols aimed at reducing lead times and removing friction from the end-to-end return workflow.
Standardization & Playbook Development: Coordinate and maintain the "Global Playbook" of comprehensive process documentation, ensuring a consistent and scalable approach to part analysis worldwide, e.g.:
- Technical Protocol Alignment: Support the global effort to align all the part return practices (e.g., Escalation of Parts with no Results in WPA, ensuring that a warranty part analyzed in one region meets the same technical protocols as any other.
- Out-of-Warranty Strategy: Support definition of the global framework and legal/logistical pathways for retrieving critical out-of-warranty parts for engineering investigations.
Tool Management: Support design of the data structures and tool requirements that ensure integrity and efficiency across all global regions. Identify and prioritize the next generation of process and tool improvements. Act as a liaison with IT to translate stakeholders’ needs into a functional development roadmap.
Global Quality Awards Coordination: Coordinate the strategic planning and logistical execution of the annual Global Quality Awards, overseeing the nomination process and event coordination.
**You'll have... **
- Education: Bachelor’s degree (Engineering, Computer Science, Science, Business Administration).
- Documentation Excellence: Exceptional ability to translate complex technical workflows into clear, scalable process documentation.
- Analytical Strategy: Strong problem-solving skills with a focus on dissecting process challenges and designing data-driven solutions.
- Communication: Excellent verbal and written skills for collaborating with and influencing diverse global stakeholders.
- Software Proficiency: High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Work Style: A proactive self-starter who can manage complex projects independently while maintaining a global collaborative mindset.
- Adaptability: High level of agility to respond to evolving technical needs, shifting priorities, and a fast-paced global environment (be ready for anything).
Even better, you may have...
- Quality Tool Expertise: Experience with Quality.AI, GSAR, or similar enterprise quality management systems.
- Visual Collaboration: Experience using Miro or similar platforms for process mapping and strategic brainstorming.
- Data Visualization: Experience using software to track and present KPI trends.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 6 and ranges from $72,480-121,440.
This position is a salary grade 7 and ranges from $84,480-141,360.
This position is a salary grade 8 and ranges from $96,720-162,120.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
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