Job Description
Healthcare Manager is a highly specialized Customer Facing role focused on improving access to care for patients with Pulmonary Arterial Hypertension (PAH) by actively connecting patients with available therapies. The primary objective of the role is to optimize the referral and initiation pathway, with a strong focus on referral optimization.
The role actively shapes collaboration with hospitals, key accounts, and healthcare system stakeholders, identifies systemic barriers, and develops sustainable solutions that improve patient flow, access, and long‑term outcomes in PAH.
Primary Activities
Patient Journey & Referral Optimization (60% of time)
- Actively works with referring physicians, PAH centers, hospitals, and multidisciplinary teams to shorten time to referral and initiation of appropriate therapy
- Regularly visits and engages HCPs in areas of cardiology, internal medicine, pulmonology, and general practice to educate on PAH and to facilitate connections towards PAH Centers of Excellence
- Maps the full PAH patient journey with a strong focus on diagnosis, referral, and treatment initiation pathways
- Identifies referral gaps, bottlenecks, and delays (payer, organizational, process‑related, or patient‑profile driven) and translates them into concrete improvement initiatives
- Supports disease awareness and education activities aimed at earlier diagnosis and appropriate referral, always in line with compliance requirements
Hospital & Healthcare System Engagement (30% of time)
- Identifies opportunities to improve PAH care pathways within hospitals and across regional healthcare systems
- Navigates hospital structures and decision‑making processes, including collaboration with hospital management and non‑medical stakeholders where relevant
Insights, Analysis & Cross‑Functional Collaboration (10% of time)
- Collects and analyzes insights from the field to identify trends, barriers, and opportunities within the PAH landscape
- Translates insights into actionable recommendations for brand, medical, market access, and policy strategies
- Designs and implements tailored referral solutions and tools in close collaboration with Medical Affairs, Market Access, and Commercial teams
- Ensures full compliance with all internal and external regulations in all activities
Ideal Candidate Profile
The ideal candidate is a strategic, impact‑driven professional with understanding of complex patient journeys and healthcare systems. The candidate combines analytical thinking with hands‑on execution skills and the ability to influence diverse stakeholders. A patient‑centric mindset, high credibility with healthcare professionals, and the ability to operate at both operational and system level are critical for success.
Core Competencies
- Patient Journey Expertise: Deep understanding of referral pathways, care coordination, and access barriers
- Healthcare System Savvy: Ability to navigate hospital structures, healthcare processes, and stakeholder dynamics
- Stakeholder Management: Proven capability to influence and collaborate with senior clinical and non‑clinical stakeholders
- Strategic & Analytical Thinking: Translates complex environments into clear priorities and actionable solutions
- Execution Excellence: Strong project management skills with a focus on implementation and measurable impact
- Cross‑Functional Leadership: Effective collaboration across Commercial, Medical, Market Access, Policy, and Marketing
Required Skills & Experience
- University degree, ideally in life science or economics
- Experience in pharmaceutical or healthcare environment, ideally in rare disease, cardiology, or specialty care
- Proven experience in customer‑facing roles, healthcare projects, or system‑level initiatives
- High level of autonomy, proactivity, and ability to manage complex topics in a matrix organization
- Willingness to travel within the Czech and Slovak Republic
What We Offer
- Opportunity to shape PAH patient pathways and healthcare system solutions with visible impact
- High level of autonomy combined with strong cross‑functional support
- Strategic role bridging patient needs, healthcare system realities, and innovative therapies
- Professional growth in a highly specialized and meaningful area of healthcare
- Exciting work in a great team, global projects, international environment
- Hybrid working model, flexible role pattern
- Pension and health (Canadian Medical) contributions
- Internal reward system plus referral program
- **5 **weeks annual leave, **5 **sick days, **15 **days of certified sick leave paid above statutory requirements annually, **40 **paid hours annually for volunteering activities, **12 **weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
- Up-to-date laptop and iPhone, company car, parking in the garage, showers, refreshments
- Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now! Know anybody who might be interested? Refer this job!
The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/
**Required Skills: **
Healthcare Industry, Pharmaceutical Industry
**Preferred Skills: **
Current Employees apply HERE
Current Contingent Workers apply HERE
**Search Firm Representatives Please Read Carefully ** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status: **
Regular
Relocation:
No relocation
VISA Sponsorship:
Yes
Travel Requirements:
75%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
Yes
Hazardous Material(s):
N/A
Job Posting End Date:
05/11/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **