Human Performance & Learning Senior Manager

Deloitte Deloitte · Consulting

This role focuses on human performance and learning within an enterprise strategy context, involving the development and implementation of learning, skills, and performance strategies. While it mentions experience with AI and emerging technologies as preferred, the core responsibilities are centered around traditional learning and development, organizational design, and workforce transformation, rather than direct AI/ML model development or deployment.

What you'd actually do

  1. Lead learning strategy, learning operations, and learning experience design engagements
  2. Develop and implement learning, skills, performance, and technology strategies, including performance management frameworks that support productivity and workforce transformation
  3. Conduct organizational assessments, design operating models and governance structures, and support vendor rationalization, optimization, and transformation efforts
  4. Align Deloitte Academies solutions to client needs and integrate them with broader human capital programs
  5. Lead practice development and business development efforts, including coaching practitioners, supporting recruiting, and developing statements of work, proposals, client presentations, and marketing materials

Skills

Required

  • Bachelor's degree
  • 8+ years of experience in learning and development, instructional design, learning strategy, performance management, customer training, partner training, or sales enablement
  • 6+ years of experience with digital learning platforms
  • 4+ years of experience leading learning-related projects or teams
  • 8+ years of experience using Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
  • Ability to travel 50%, on average
  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

Nice to have

  • 6+ years of consulting services experience
  • Experience supporting workforce skills or learning initiatives involving artificial intelligence or emerging technologies
  • Experience developing and implementing performance management frameworks for an organization of 500+ employees within the past 5 years
  • Experience leading or co-leading 5+ projects where performance management strategy resulted in documented improvement in workforce productivity, upskilling or reskilling outcomes, or return on investment targets
  • Experience managing project teams of 2-6 members across multiple workstreams or engagements and leading 10+ client presentations
  • Experience developing proposals, statements of work, executive workshops, or 8+ business development articles or marketing assets

What the JD emphasized

  • 8+ years of experience in learning and development, instructional design, learning strategy, performance management, customer training, partner training, or sales enablement
  • 6+ years of experience with digital learning platforms
  • 4+ years of experience leading learning-related projects or teams
  • Experience supporting workforce skills or learning initiatives involving artificial intelligence or emerging technologies