Insurance Claims Business Analyst

Deloitte Deloitte · Consulting

This role is for an Insurance Claims Business Analyst within Deloitte's AI & Engineering team, focusing on transforming technology platforms and driving innovation in the insurance sector. The analyst will advise clients on claims transformation, operating model design, and business process modernization, gathering requirements, developing process maps, supporting solution design, and preparing client materials. The role emphasizes business analysis and transformation initiatives within commercial and specialty insurance claims.

What you'd actually do

  1. Support business advisory and transformation efforts across commercial insurance and specialty insurance claims, claims operations, and claims process modernization
  2. Gather and document business requirements for claims intake, adjudication, workflow, vendor coordination, and claims operations, with emphasis on commercial and specialty insurance use cases
  3. Develop process maps, user stories, acceptance criteria, and fit-gap assessments to support strategy, operations, and technology-enabled transformation initiatives for claims functions
  4. Support solution design, test planning, and execution, including system integration testing and user acceptance testing, aligned to claims business objectives
  5. Prepare client-ready materials, facilitate workshops and demos, and communicate insights and recommendations to client and Deloitte stakeholders

Skills

Required

  • 2+ years of experience in commercial insurance or specialty insurance across claims, claims operations, distribution, or insurance operations
  • 2+ years of experience supporting business analysis, requirements gathering, process mapping, fit-gap analysis, or transformation initiatives for claims functions
  • 2+ years of experience creating structured presentations and storyboards in Microsoft PowerPoint
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice to have

  • Advanced degree (Master of Business Administration or PhD)
  • 1+ years of experience managing one large business integration effort and project team through scoping, planning, analysis, requirements, design, development, and testing
  • Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Associate in Risk Management (ARM) certification
  • 1+ years of experience with Property & Ca