Lead Accounts Receivable Disputes Associate
Package and Technology Enablement
Lake Mary, Florida, United States
Position Summary
Bring your experience in accounts receivable disputes and deduction resolution to Deloitte’s Center Talent Model. As a Delivery Senior Consultant within Maintenance Solutions, you will support dispute resolution activities, help improve cash recovery outcomes, and contribute to process improvements that strengthen finance operations. This role offers the opportunity to work in a collaborative delivery environment with limited travel and a focus on operational excellence.
Work you'll do
You will be responsible for supporting dispute resolution activities, analyzing deduction trends, and helping improve accounts receivable performance.
- Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets
- Establish and run quality checks ensure control compliance and audit readiness
- Resolve complex and sensitive escalations; make recommendations that balance customer outcomes with financial and policy compliance
- Own service level agreements and operational KPIs to analyze variances and execute corrective actions
- Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times
- Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline
- Coach analysts/consultants on investigation methods, documentation standards, prioritization, and customer communications
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
The Enterprise Performance Portfolio helps clients improve the value they realize from investments in finance, supply chain, and information technology operations. By connecting strategy, process design, technology enablement, and operate services, the team helps organizations address complex business challenges and improve day-to-day performance. As clients continue to evolve their digital operations, this team plays an important role in helping them strengthen how they serve customers, suppliers, and other stakeholders. This section is based on the source posting’s Enterprise Performance Portfolio description .
Qualifications
Required:
- Bachelor's degree or equivalent experience
5+ years of experience in accounts receivable, dispute management, deduction management, or financial analysis
Strong proficiency using an enterprise resource planning system, such as SAP, Oracle, or NetSuite
Advanced skills in Microsoft Excel for analysis, tracking, and reporting
Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes
Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning
Ability to work in or relocate to the Lake Mary, Florida area
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
Candidates must be at least 18 years of age at the time of employment.
Preferred:
Experience investigating customer deductions, short payments, pricing discrepancies, or shipping errors
Experience compiling documentation to support credit approval or deduction denial
Experience working with cross-functional teams such as Sales, Customer Service, Collections, or process teams
Experience identifying dispute trends and root causes through reporting or data analysis
Experience supporting process improvement initiatives in finance or order-to-cash operations
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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Requisition code: 353984
Job ID 353984