ServiceTitan is building the operating system for the trades, and the People Insights & Analytics (PIA) team is building the people-analytics function that helps us do it. We are hiring a Lead Analyst to own our most complex analytical work and bring research-grade rigor to the questions we answer. You will design the dashboards and insight content with stakeholder adoption and usage in mind while partnering directly with HR leaders to turn data into decisions. This is a small team built to do outsized work - strong systems augmented with AI handle the execution, so the skill that matters most is judgment: knowing what to build, why, and whether the answer is right.
What you’ll do
- Partner directly with HR product owners to learn how they make decisions, then design product-intelligence reporting that helps them explore their data and connect signals to decisions to north-star outcomes.
- Design and build an interconnected suite of dashboards paired with enablement - such as usage guides that guide stakeholders to understand their data to drive adoption and improved decision-making.
- Bring applied research-methods rigor to our analytical work. Design sound analyses and apply the judgment to know when an inference holds, when the data misleads, and when a model fits the decision at hand (e.g., strong understanding of sampling error, survivorship bias, cross-validation, bias-variance tradeoffs).
- Author theory-grounded institutional knowledge that clear, measurable process models for answering durable questions such as what drives talent density, where the hiring process slows down and why. Contributes to a foundational knowledge base that raises ServiceTitan’s people-analytic intelligence.
- Translate complex analysis into executive-ready insight. Lead with the decision the audience faces, articulating a clear “so what” and keep the detail in support, not on the surface.
- Act as a strategic advisor to business leaders on organizational problems, contributing to PIA’s growing advisory vertical with deep data, systems, and content expertise.
- Design and build AI-driven workflows that let a small team do outsized work, using AI to accelerate content, documentation, code, and analysis so people focus on judgment and accuracy.
- Work hands-on across the PIA stack (Visier, Snowflake, SQL, and Python or R), building, validating, and shipping directly when the work calls for it.
- Raise the quality bar for the team’s analytical work, modeling strong standards and helping teammates do their best work.
What you’ll bring
- 5+ years in a quantitative or analytics role building business intelligence and generating actionable insights, preferably on a People or HR team.
- A strong applied research-methods foundation, including experimental and quasi-experimental design, statistical inference, and the judgment to assess validity and fitness for purpose. Conceptual command matters more here than hands-on coding.
- A track record of translating analysis into decisions for senior, non-technical audiences, with real adoption results to point to.
- Proven stakeholder management and a consultative approach with senior leaders.
- Comfort defining problems in ambiguous spaces, not only solving well-defined ones.
- Technical fluency to build and validate independently: SQL, Python or R, BI and analytics platforms, and data pipelines. This is the floor, not the differentiator.
- Advanced visualization and data-storytelling skills.
- Experience using AI tools to accelerate analytical work.
- A self-starter who handles sensitive and confidential data with discretion.
- A bachelor’s degree in a related field such as Psychology, Statistics, or Business Analytics, or equivalent experience.
Preferred qualifications
- A master’s or doctoral degree in a related field.
- Visier experience (highly preferred).
- Working knowledge of Workday HCM.
- Experience in a lean or embedded analytics function, or helping stand up an analytics capability in its early stages.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
When you submit your application for the Lead Analyst, People Analytics position, your candidacy will be considered for all available Lead Analyst, People Analytics opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $122,200 CAD - $172,600 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy