Lead, Software Asset Management
Technology | Asset Lifecycle Management Operations
Same job available in 2 locations
Dallas, Texas, United States
Westlake, Texas, United States
Position Summary
Overview
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Analyst – Software Asset Management (SAM) to join the Software Asset Management team.
In this role, you will support SAM initiatives that help Deloitte manage, optimize, and govern its enterprise software portfolio. You will work across software licensing, compliance, cost optimization, entitlement management, usage analysis, and reporting to ensure Deloitte maximizes value from its software investments while reducing risk and improving transparency.
This role combines hands-on software asset management execution with data-driven analysis, vendor insight, and process improvement, supporting a governed and insight-led SAM capability aligned with enterprise technology and vendor strategies.
Key Responsibilities
Software Asset Lifecycle Management
- Maintain software asset records including procurement data, contract terms, entitlements, and lifecycle status
- Track renewals, upgrades, co-terms, invoices, and license allocations
- Support software and license request fulfillment (e.g., Microsoft, Adobe, Tableau, Alteryx, AI tools)
- Maintain accurate data within ServiceNow SAM Pro
License Compliance & Optimization
- Perform license compliance activities and entitlement reconciliation
- Develop Effective License Position (ELP) reports
- Identify cost savings opportunities and optimize license usage
- Support license reclamation and optimization workflows
SaaS, Cloud & AI License Management
- Manage SaaS and subscription-based licensing models
- Analyze utilization and renewal readiness
- Support AI license tracking and cost analysis
- Understand cloud licensing and BYOL considerations
Reporting, Analytics & Data Quality
- Develop dashboards and reports for software spend and usage
- Resolve data quality issues
- Provide ad hoc reporting to stakeholders
Governance, Risk & Audit Readiness
- Maintain audit-ready documentation
- Support compliance reviews and audits
- Interpret licensing terms and requirements
Automation & Continuous Improvement
- Leverage ServiceNow SAM Pro for automation and workflow improvements
- Support continuous improvement initiatives
Cross-Functional Collaboration
- Partner with Procurement, Finance, VMO, Legal, Risk, and Technology teams
- Support vendor negotiations and renewal planning
Qualifications Required
8+ years of experience in Information Technology and/or 6+ years with an advanced degree (IE, Masters, PhD, etc)
3-5+ years of experience in Software Asset Management and tasks including but not limited to:
- Strong knowledge of software licensing models and lifecycle management
Experience with ServiceNow SAM Pro or similar tools
- Experience creating Effective License Position reports
- Experience with SaaS license optimization including utilization tracking and reclamation
- Ability to interpret contracts and licensing terms
- Strong analytical and data management skills Ability to interpret contracts and licensing terms
- Bachelor’s degree in Business Administration, MIS, Computer Science or a related field and/or equivalent relevant professional experience
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
- Experience with Microsoft licensing and enterprise agreements
- Strong communication and stakeholder management skills • Experience managing AI or consumption-based licensing models
- Familiarity with cloud licensing and hybrid environments
- Experience building dashboards or automation in ServiceNow
- Experience identifying cost savings and optimization opportunities
- Familiarity with audit readiness and ITAM data governance
- Exposure to FinOps concepts
- Relevant certifications (CSAM, ITAM, ServiceNow)
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As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
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Requisition code: 341132
Job ID 341132