Life Sciences Experience Design Strategy Manager

Deloitte Deloitte · Consulting

This role is for a Life Sciences Experience Design Strategy Manager at Deloitte. The manager will lead experience design strategy engagements for Life Sciences clients, focusing on patient services, customer engagement, and commercial operations. The role involves translating business and user challenges into actionable experience solutions, connecting strategy to digital product delivery, and managing client relationships. A key requirement is 1+ years of experience using artificial intelligence tools in day-to-day workflow, indicating an AI-adjacent function within a mature healthcare product domain.

What you'd actually do

  1. Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
  2. Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
  3. Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
  4. Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
  5. Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams

Skills

Required

  • 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
  • 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
  • 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
  • 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
  • 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
  • 1+ years of experience using artificial intelligence tools in day-to-day workflow
  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice to have

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

What the JD emphasized

  • 1+ years of experience using artificial intelligence tools in day-to-day workflow