Job Description
Position Description
The role is responsible for customer engagement experience, ensuring successful execution and cross-team alignment to deliver AI-driven solutions.
Job Responsibilities
- Lead the design and delivery of AI-driven insights & recommendation that address real business challenges and create measurable value for enterprise clients.
- Partner closely with BPs, Commercial Data Ops, Commercial Data Analytics and Advanced Data Analytics teams to deeply understand business objectives, pain points, and workflows.
- Serve as a key bridge between business stakeholders and technical teams, ensuring solutions are aligned with business goals and can be effectively implemented.
- Drive the adoption of AI solutions by clearly articulating value, defining success metrics, and supporting change management within sales organizations.
Qualifications
- Bachelor’s degree or higher; preference will be given to candidates with majors in Marketing, Medicine, Business Administration, Data Science or related disciplines.
- 4~7 years of experience in the pharmaceutical industry, with strong exposure to business planning, performance insights or commercial operations.
- Proven ability to analyze data, define business insights, and translate them into actionable recommendations and solutions.
- Experience working with cross-functional teams, including business leaders, product managers, and technical teams. Excellent communication and stakeholder management skills, with the ability to influence decision-making at different organizational levels.
- Consulting, SFE, data science and Business Intelligence projects experience is a plus. Proven delivery of Data / AI products with hand-on experience preferred.
- Self-motivated, structured thinker with strong problem-solving skills and a results-oriented mindset.
Required Skills:
Artificial Intelligence Software, Business Data Analytics, Business Intelligence (BI), Commercial Analytics, Customer Engagement, Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Engagement
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
**Search Firm Representatives Please Read Carefully ** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status: **
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Not Applicable
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a
Job Posting End Date:
08/31/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **