Manager - Customer Program Management
Company:
Boeing Singapore Pte Ltd.
The Asia-Pacific Customer Program Management First Line Manager will be based in Singapore, leads all BGS Modifications (Mods) customer engagements pertaining to contracted mods projects for customers within the Asia-Pacific region and delivers a market-leading total customer experience. The team manages all Program relationships and interactions with customers (internal & external), in collaboration with Boeing Sales & Marketing teams (BGS and BCA) and Mods Integrated Product Teams (IPT) to drive execution and revenue performance to meet or exceed the business plan and truly delight our customers.
On-site presence is required, as well as travel to customer locations in collaboration with Sales and frequent direct engagement with product line teams in Long Beach, CA and Frimley, UK.
Position Responsibilities:
Duties will include (but are not limited to):
- Drives value and robust communications and performance to plan updates for our customers, and deliver revenue growth commitments
- Manages and measures results throughout customer and market life cycle engagements to maximize customer value and profitability
- Determines required integrated go-to-market strategies, skills, capabilities, organizational structure, standards, and best practices to deliver to plan
- Serves as a primary Voice of Customer within Modifications program and leads advocacy and customer engagement with business partners to assure that BGS understands customer services requirements and provide the capabilities needed in current and future services to grow core and new adjacent businesses
- Coordinates and leads select customer engagements with sales leaders
- Establishes and maintains relationships with domestic and international senior-level customers, suppliers and Boeing stakeholders
- Builds and fosters relationships both within Mods and across the Enterprise
Basic Qualifications (Required Skills / Experience):
- Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
- Prior work experience in aviation/aerospace industry with relevance
- Demonstrates executive presence and concise communications; able to produce clear, high-impact executive summaries for senior stakeholders.
- 3+ years of experience working with internal and external customers
- 3+ years of experience with schedule and budget management, development and integration of go to market strategies, customer communication and engagement experience
- 3+ years of experience working with Senior Leaders/Executives to establish strategic plans and objectives
- 1+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions or initiatives
- Willing and able to travel up to 25% of the time both domestically and internationally
Preferred Qualifications (Desired Skills / Experience):
- Bachelor’s degree or higher
- Key high-level customer experience with demonstrated expertise at driving execution and integration with proven ability to capture new business
- Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
- In depth knowledge of Boeing Global Services (BGS) Modifications Services Portfolio
- Experience using critical business and financial acumen to influence and shape strategy
- Experience with leading or participating in pursuit of new business opportunities
- Ability to build an environment of inclusion, transparency and trust
- Sales, Engineering, Supply Chain, Operations and Program Management knowledge
- Ability to drive integration and execution across modifications product lines for each customer
- Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise
Other related information:
Benefits and pay are determined in line with local labor market practices. This is not an expat assignment.
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (Singapore)