Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for delivering timely, relevant, and actionable communications that empower frontline technical teams with the information they need to service the network and support our customers. It is a critical role in how we operationalize new network and consumer technologies – translating business priorities into clear, field-ready guidance that enables technicians and supervisors to deliver a consistent, high-quality customer experience.
The role partners with senior leaders to shape communication strategies that drive understanding, alignment, and adoption of key initiatives that support the company’s customer experience transformation and growth strategy. It ensures frontline teams receive the right information at the right time through effective channels, such as huddles and structured updates, while maintaining coordinated communication planning and continuously improving how operational information is delivered and acted on through data and field feedback.
Job Description
Responsibilities:
- Leads the development and execution of communication strategies that equip frontline technical teams with clear, timely, and actionable information to perform their work
- Translates business priorities, operational updates, and network initiatives into field-ready guidance for technicians and supervisors
- Partners closely with senior leaders to consult on and shape communication strategies that drive understanding, alignment, and operational results
- Designs and delivers structured communication tools (e.g., huddles, recurring updates) that prioritize what matters most to frontline teams
- Owns and maintains integrated communication plans and editorial calendars that coordinate messaging, reduce noise and ensure focus on the most important priorities
- Writes, edits and oversees the distribution of communications to ensure clarity, accuracy, and ease of use in the field
- Establishes and monitors metrics to assess whether frontline teams are receiving, understanding, and acting on key information
- Uses data and fields feedback to continuously improve how operational communications are delivered and consumed
- Serves as a subject matter expert on effective communication approaches that support frontline execution and customer experience
- Collaborates with cross-functional partners to ensure consistency and alignment of messaging that impacts frontline operations
- Exercises independent judgment and discretion in prioritizing and delivering critical operational information
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Employee Communications, Strategic Communication Planning
Compensation
Primary Location Pay Range: $106,605.48 - $159,908.22
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.