Mission Operations Engineer

Anduril Anduril · Defense · Costa Mesa, CA · Tactical Recon & Strike

Anduril Industries is a defense technology company that develops advanced autonomous systems and propulsion products. The Mission Operations Engineer role focuses on managing client accounts, understanding client needs, and deploying Anduril products (like ALTIUS UAS) to support missions. This involves serving as a customer-facing account manager, orchestrating product deployment, training end-users, growing business through client success, and shaping products based on client feedback and requirements. The role requires close collaboration with internal engineering, product, and logistics teams, as well as external defense organizations.

What you'd actually do

  1. Serve as a customer-facing Account Manager. This position is in-office and will be located in Atlanta, GA, but will require nationwide and international travel to service and manage forward deployed accounts (up to 75% travel). You will be working directly with a key strategic partners to develop and deploy Anduril’s ALTIUS UAS and other TRS products and to meet customer and operational needs. You will own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
  2. Support engagement with all service components of the US DOD, local government organizations, and other partner nation’s defense forces as required to integrate Anduril products laterally for increased adoption.
  3. Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril’s flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how clients interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. If something isn’t quite right, we work with product teams to quickly address the issue on behalf of our client.
  4. Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective. Understanding Anduril's value proposition and articulating how we can have an impact on a client’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
  5. Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.

Skills

Required

  • customer-facing account management
  • client relationship management
  • product deployment
  • technical reporting
  • user engagement roadmaps
  • defense sector engagement
  • client needs assessment
  • collaboration with engineering and logistics teams
  • end-user training
  • commercial target achievement
  • business growth
  • client partnership development
  • understanding value proposition
  • translating customer requirements
  • national and international security challenges

Nice to have

  • experience with ALTIUS UAS
  • experience with solid rocket motors
  • experience with advanced materials
  • experience with proprietary formulations
  • experience with high-volume production methods
  • experience with AI-powered operating systems
  • experience with autonomy
  • experience with computer vision
  • experience with sensor fusion
  • experience with networking technology