Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The X-Labs Operations team exists to accelerate the innovation of Comcast’s next-generation architectures and products. We believe that our people, process, and technology are crucial to ensuring sustainable, repeatable, and predictable outcomes. Our production-like environments serve as the backbone for development and quality assurance, and our people help align the many advancements within Comcast and our industry.
Job Description
This position is unable to provide work authorization sponsorship or immigration support now or in the future.
**Overview of the Role: **
X-Labs Operations Engineer is directly accountable for the physical installation and maintenance support within Comcast’s national labs. Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Engineer possesses a deep understanding of MSO architectures including CRAN, DAA, NDC, HFC, and cloud video. Individual responds to network incidents, determines actions or resources needed for correction, and drives resolution. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Maintains in-depth experience, knowledge, and skills in area of discipline, usually determining own work priorities and serving as resource for colleagues with less experience. Interfaces regularly with vendors, engineering, and peer operations organizations, including Design Engineering, Video Engineering, CMTS Engineering, Systems Engineering, IP Network Engineering, Critical Infrastructure, and Project Management. Acts as a key contributor in a complex and crucial environment. May lead teams, projects, and provides technical leadership to junior Engineers and project teams.
This team loves their work but mostly because it helps us grow individually and professionally. We are committed to holding each other accountable and to helping each other and the team be the best version of ourselves. As such, it's important to ask relevant, meaningful questions to complete your work, hold teammates accountable in a disarming way, and action on feedback from teammates as an opportunity to grow.
Must Have Skills:
A hard-working learner and advocate of our groundbreaking technology.
Individual with a high level of accountability – taking ownership of challenges and seeing them through to resolution.
A natural inclination to work collaboratively, to be transparent, and to seek and give feedback continuously.
An aptitude for technology and enjoy complex problem-solving while being adaptable and responsive.
A clear communicator with a strong bias for action and excellent documentation skills.
The ability to adapt and thrive in a fast-paced environment, even when the direction isn’t always clear.
Strong advocate for Engineering Operations procedures, policies and processes, ensuring projects are fully integrated into the operations environment tooling, including lifecycle management and Data Center Infrastructure Management (DCIM).
**Preferred Skills & Experience: **
5-7 years of experience in MSOs Architectures (multiple-system operators), including HFC (Hybrid Fiber Coax), DAA (Distributed Access Architecture), PON (Passive Optical Network), etc.
Proven ability to analyze and physically evaluate complex IP/RF/Optical networks, identify issues, and apply corrections or enhancements to ensure network operation efficiency.
A self-starter who demonstrates critical thinking, self-motivation, time-management, courage, and curiosity.
Intermediate knowledge of Critical Infrastructure systems (power/space/cooling) and their importance to Data Center Infrastructure Management (DCIM).
Ability to identify operational and performance opportunities; assist with creating strategies and recommendations to improve network availability, and proactively contribute insights within the area of expertise to simplify future additions and changes.
Ability to partner with functional teams to influence and drive alignment.
Familiarity with Microsoft Office suite including Outlook, Excel, Teams, and PowerPoint.
Experience with ticketing platforms, ie. JIRA.
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at https://jobs.comcast.com/life-at-comcast/benefits
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills
Collaboration, Communication, HFC Network, Teamwork
Compensation
Primary Location Pay Range: $80,472.12 - $120,708.18
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.