Oracle Cloud Hcm Time and Absence Module Support Senior Analyst

This role supports Oracle Cloud HCM Time and Absence modules, focusing on operations and maintenance, incident resolution, and enhancement delivery. While the team mentions transforming HR functions with AI and emerging technology, the core responsibilities of this specific role are centered around the Oracle Cloud HCM application itself, not the direct development or implementation of AI/ML models.

What you'd actually do

  1. Provide operations and maintenance (O&M) support for Oracle Cloud applications
  2. Apply strong knowledge of Time & Absence requirements to support ongoing processing, configurations, and compliance-aligned needs
  3. Resolve incidents and production issues end-to-end, including triage, root-cause analysis, prioritization, and stakeholder communications to meet service levels
  4. Design and deliver enhancements (requirements through deployment) to improve Time & Absence functionality and user experience
  5. Partner with functional, technical, and client teams to stabilize operations and drive continuous improvement across the Oracle Cloud HCM landscape

Skills

Required

  • Oracle HCM Cloud support
  • Oracle HCM Time and Absence module
  • Requirements gathering
  • Configuration support
  • Testing
  • Production issue resolution
  • End-to-end time and absence processes
  • Troubleshooting
  • Enhancement support
  • Bachelor's degree

Nice to have

  • Operations & Maintenance (O&M) / Application Management Services (AMS) experience
  • Incident/request management
  • SLA-driven support
  • Ongoing optimization in a production environment